Job Title: Team Leader, Vendor Management & Recoveries
Organisation: Stanbic Bank
Duty Station: Kampala, Uganda
About Organisation:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).
Key Duties and Responsibilities:
- Lead and manage vendors to provide a comprehensive Outsourced and legal collection service by ensuring that Recoveries are maximized on accounts in post write off through employing appropriate collection tactics and in executing the agreed collection operation strategies, as well as instituting and monitoring legal procedures and ensuring that all legal requirements are complied with.
- Actively engages with vendors such as Attorneys, Repossession Agencies, Debt Collections Agencies, Liquidators, Trustees, Auctioneers, Valuators, & Customers, via the Vendor Management Programme (VMP) to ensure adherence to the terms and conditions set out in the Service Level Agreements (SLA’s).
- Applies the disciplines of the Vendor Engagement Model (VEM) diligently to prevent outsourced matters from becoming protracted and costly by ensuring strict adherence to the Rules of the relevant Courts and to the terms and conditions of the Service Level Agreements (SLA’s).
- Confirm the production and distribution of agreed performance outputs by comparing actuals vs set targets and reports that provide the required Portfolio insights to management and other stakeholders. Contribute to the Recoveries Budget Management by overseeing accounts/provision within targets on a month-to-month basis.
- Control the repossession and disposal processes by implementing and monitoring clear guidelines, systems and processes supporting the effectiveness thereof, as well as realising any attributable security.
- Develop and maintain robust relationships with the Head Office Credit Capabilities Deployment team (CART) by establishing the necessary communication channels to align regularly on business requirements.
- Drive internal stakeholder management through regular reporting and feedback discussions on the performance of Recoveries Portfolio insofar the net provisions raised and recoveries on account of bad debts. Drive the implementation of effective collection strategies by ensuring the correct procedures are followed regarding maintenance and turn-around times of accounts and that all accounts are prioritized.
Qualifications, Skills and Experience:
- First Degree from a recognised Institution
- 3-4 years Banking/Financial institutions experience related to legal & collections matters. Knowledge, experience & sound judgement in formulating solutions to rehabilitate through various collection tactics, or via the institution of legal proceedings.
- Four plus experience in the collections division of a legal practice or similar institution/credit risk environment & with three years’ experience in overseeing a collections department.
- 3-4 years experienced in the understanding of credit risk assessment procedures to determine the best route of actions to be applied, both as it relates to unsecured & secured lending products. Managing & controlling the operational aspects i.e. outsourcing, engagement models, output measurements & costs insofar external Vendors such as Attorneys, Debt Collection Agencies, Tracers, Auctioneers and Liquidators are concerned.
- Additional Information
Technical Competencies:
- Coaching and Mentoring
- Difficult Calls Management
- Financial Planning
- Legal Collections
- Legal Compliance
- Performance Management
- Recoveries
Behavioural Competencies:
- Checking Things
- Empowering Individuals
- Examining Information
- Generating Ideas
- Interacting with People
- Interpreting Data
- Making Decisions
- Meeting Timescales
- Pursuing Goals
- Resolving Conflict
How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Online by visiting Link below.
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 36