Job Title: Team Leader – Credit Control & Client Relations
Organisation: Kampala Hospital
Duty Station: Kampala, Uganda
About Organisation:
Kampala Hospital is a privately-owned hospital that was established in 2007. Our mandate was and is to bring non-existent services to the countries that were often sought by many people who frequently moved abroad to seek quality medical care.
Job Summary: Kampala Hospital is a leading private healthcare facility dedicated to providing excellent medical care through integrity, respect, nurture, and excellence. We are seeking a highly organized and proactive professional to join our Finance Department as Team Leader – Credit Control & Client Relations.
The Team Leader – Credit Control & Client Relations will manage the hospital’s accounts receivable portfolio, ensuring accurate billing, timely collections, effective reconciliations, and strong client engagement — particularly with insurance partners. The role requires sound financial judgment, excellent negotiation skills, and a commitment to maintaining positive business relationships while minimizing bad debts.
Key Duties and Responsibilities:
- Ensure billing accuracy and timely dispatch of invoices to all clients.
- Negotiate pricing and payment terms with insurance companies and corporate partners.
- Conduct regular ageing analyses, account reconciliations, and address variances promptly.
- Issue customer statements and reminders, ensuring adherence to collection timelines.
- Supervise and mentor the credit control and cashiering teams to meet individual and team KPIs.
- Prepare daily, weekly, and monthly cash inflow forecasts and reports.
- Maintain claim rejection levels below 4%.
- Safeguard all client documentation and ensure strict confidentiality.
- Deliver excellent customer service and uphold Kampala Hospital’s values and ethical standards.
Qualifications, Skills and Experience:
- Bachelor’s degree in Accounting, Finance, or Business Administration.
- CPA or ACCA certification is an added advantage.
- Minimum of three (3) years’ experience in credit control, client relations, or financial management — preferably within the healthcare or insurance sector.
Key Competencies:
- Strong analytical, negotiation, and organizational skills.
- Excellent communication and interpersonal abilities.
- High attention to detail and accuracy.
- Effective leadership and team management skills.
- Proficiency in MS Office, especially Excel.
- High degree of integrity, confidentiality, and professionalism.
Why Join Us:
At Kampala Hospital, we believe in empowering our people to grow and make a meaningful impact. You will be part of a collaborative, ethical, and innovative environment that values professional excellence and compassionate service.
How to Apply:
Interested candidates should send their CV and cover letter to [email protected] with the subject line: “Team Leader – Credit Control & Client Relations.”
Deadline: 14th November 2025
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 36