Job Title: Sales & Customer Service Representative
Organisation: Halvek Technologies
Duty Station: Kampala, Uganda
About Organisation:
Since 2016, Halvek Technologies has empowered schools and businesses across Africa with innovative, secure, and scalable IT solutions. We transform ideas into smart systems that simplify operations, enhance collaboration, and drive measurable growth.
Job Summary: To drive adoption of the eSchool Manager system by building strong relationships with schools, demonstrating value through product presentations, managing leads through the sales funnel, and ensuring customer satisfaction and retention.
Key Duties and Responsibilities:
Lead Generation & Sales
- Identify and reach out to private schools, academies, and secondary institutions across Uganda.
- Conduct product demos (physical or virtual) to school administrators, directors, and bursars.
- Convert leads into paying customers through persuasive presentations and follow-ups.
- Maintain a pipeline of potential schools using CRM tools or Excel trackers.
- Meet monthly and quarterly sales targets set by management.
- Prepare and submit sales performance reports weekly.
Customer Onboarding & Support
- Guide new schools through registration, setup, and onboarding on the eSchool Manager platform.
- Train school staff on basic system usage (teacher portal, student records, messaging, etc.).
- Act as the first point of contact for customer inquiries, complaints, or support requests.
- Follow up on client issues to ensure timely resolution by the technical support team.
- Conduct check-ins with active schools to measure satisfaction and identify upsell opportunities.
Marketing & Outreach
- Represent Halvek Technologies at school events, exhibitions, and education fairs.
- Distribute marketing materials (brochures, posters, demo accounts) to schools.
- Work with the marketing team to collect testimonials and case studies from satisfied clients.
- Help manage WhatsApp and email outreach campaigns targeting school administrators.
- Collect insights and feedback from schools to improve product features and user experience.
Account Management & Reporting
- Maintain an up-to-date client database with contact details and renewal timelines.
- Track subscription renewals and ensure timely follow-ups before expiry.
- Prepare monthly summaries showing:
- Number of leads generated
- Demos conducted
- Deals closed
- Renewals secured
- Suggest new sales strategies or regions for expansion based on market feedback.
Collaboration
- Work closely with:
- The Marketing Team for campaigns and content.
- The Development Team to report system issues or client feature requests.
- The Accounts Department for invoicing and payment tracking.
Qualifications, Skills and Experience:
- Diploma or Bachelor’s degree in Business Administration, Marketing, IT, or Communication.
- At least 1–2 years of experience in sales, customer support, or account management (preferably in the tech or education sector).
- Basic understanding of school management systems, CRM tools, or software solutions is an added advantage.
Skills & Competencies
- Excellent communication and interpersonal skills — both written and verbal.
- Strong sales and negotiation abilities with a customer-centric mindset.
- Ability to explain technical products in simple terms to non-technical clients.
- Good time management and organizational skills.
- Confidence in handling phone calls, online demos, and in-person presentations.
- Familiarity with Microsoft Office, Google Workspace, or similar digital tools.
- Ability to work independently while collaborating with the marketing and technical teams.
Personal Attributes
- Professional, self-driven, and results-oriented.
- Positive attitude with a passion for helping schools and clients succeed.
- Fast learner with adaptability to new tools and sales strategies.
- Integrity, discipline, and commitment to achieving company goals.
- Preferred (but not required)
- Experience in the education technology (EdTech) space.
- Prior work in customer relationship management or SaaS companies.
- Fluency in English and at least one local Ugandan language.
How to Apply:
Email Your Resume to: [email protected]
Deadline: 30th November 2025
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: Diploma, Associate’s Degree
Work Hours: 8
Experience in Months: 12