Job Title: Relationship Manager – Public Sector
Organisation: KCB Bank Uganda
Duty Station: Kampala, Uganda
About Organisation:
KCB Bank Uganda Limited which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks.
Key Duties and Responsibilities:
- Business development – managing and retaining existing relationships and generating new business in the assigned market segments by providing core banking products and services. This will include increase customer base, growth in balance sheet (assets/liabilities & contingent liabilities- mainly in LCY), growth in earnings, increased facility utilization and actively cross-selling bank products and services.
- Relationship management – Adequacy of personal competence to effectively perform Account Relationship Management tasks to ensure the customer relations are maintained well to reduce complaints and also retain existing customers by management of customer expectations.
- Develop strategies for maintaining and further penetrating existing client base and execute the strategy through calls, visits, needs assessment, account plans, customer qualification and follow-up meetings to maintain, enhance and expand customer relationships
- Risk Management – Consistency in adherence to and application of established policies, processes, and tools to achieve optimal efficiency, compliance and cost containment. Minimization of exposures to and impact of risks associated with client portfolio in line with Bank credit policies, BOU regulatory requirements, KYC and AML policies.
- Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements.
- Maintain the quality of assigned portfolio within stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
- Ensure timely preparation of relevant reports and daily monitoring of accounts to ensure facilities have accurate interest rates, are within the approved limits, and taking remedial actions in line with policy.
- Ensure compliance to the Bank’s policies, procedures and regulatory requirements.
- Prepare and submit weekly, monthly and quarterly administration and business performance reports.
Qualifications, Skills and Experience:
- Bachelor’s Degree in a Business related field is required.
- Master’s Degree in a Business related field is an added advantage
Experience
- Minimum of 5 Years Experience preferably in Relationship Management, Sales, Credit analysis, Banking Operations and Customer service.
How to Apply:
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
Deadline: 3rd December 2025
Note: Qualified candidates with disability are encouraged to apply. Only short-listed candidates will be contacted.
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 60