Job Title: Quality Analyst – Customer Experience (Vehicles Department)
Organisation: Mogo Uganda
Duty Station: Kampala, Uganda
About Organisation:
MOGO Uganda is part of Eleving Group, an international FinTech company operating in 15 countries on three continents. MOGO provides affordable financing options for used cars, Boda Boda and Tuk Tuk loans for the people of Uganda.
Job Summary: Are you passionate about delivering exceptional customer experiences and driving service excellence? Join MOGO Uganda as a Quality Analyst and become a key player in shaping how we serve our customers in the Vehicles department.
Key Duties and Responsibilities:
- Monitor and evaluate customer interactions to ensure service quality standards are met.
- Analyze performance data and identify areas for improvement.
- Collaborate with the Quality & Training Supervisor to implement training and quality enhancement initiatives.
- Drive operational efficiency and customer satisfaction through actionable insights.
Qualifications, Skills and Experience:
- A detail-oriented professional with a passion for customer experience.
- Strong analytical and communication skills.
- Ability to work collaboratively in a fast-paced environment.
- Experience in quality assurance or customer service is a plus
Why Join Us?
- Be part of a dynamic and mission-driven team.
- Make a real impact on customer satisfaction and service delivery.
- Grow your career in a supportive and innovative environment.
How to Apply:
Send your CV to [email protected] with the subject line: Quality Analyst Application – [Your Name]
Deadline: 8th November 2025
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Level of Education: Diploma, Associate’s Degree
Work Hours: 8
Experience in Months: no experience required