Job Title: Manager Consumer
Organisation: Tropical Bank
Duty Station: Kampala, Uganda
About Organisation:
Tropical Bank was established in 1973 under the name Libyan Arab Uganda Bank for Foreign Trade and Development. Tropical Bank Limited is jointly owned by the Governments of the Republic of Uganda 0.03% and the Libyan Foreign Bank (LFB) 99.97% of Paid-up Capital. The Bank provides professional and personalized commercial banking services to various sectors of the economy including financial support to Parastatals, Corporates, Small and Medium Enterprises, Individuals, and Non-Governmental Organisations.
Job Summary: Execute and monitor the implementation of the bank’s consumer banking strategy in relation to the growth and quality of the Consumer Loans portfolio, as well as direct and supervise Relationship Officers to drive growth in line with the set targets.
Key Duties and Responsibilities:
- Provide strategic and tactical direction to the Bank’s Consumer Banking segment to drive growth in the segment in line with the bank’s business strategy.
- Drive client acquisition and management of existing consumer client relationships consistent with the Bank’s strategy in order to achieve the desired quality of business growth.
- Provide a relationship-based offering to salaried customers through a proactive, highly personal approach to meeting the financial needs and service expectations of all clients in the segment.
- Proactively manage the consumer banking portfolio to maximize the bank’s revenue in terms of Non-funded income and net interest income.
- Manage and minimize segment costs by maintaining a low cost-to-income ratio
- Acquire new customers in terms of loans and deposits as per the criteria outlined in the segment value proposition and reflected in the segment strategy and targets.
- Continuously review and innovate to ensure that the Bank’s customer value proposition(s) for the Consumer Banking Segment is in line with the changing banking landscape and customer needs
- Maintain continuous compliance with the policies, procedures, prevailing practices, and regulations pertaining to Consumer Banking and general banking guidelines promulgated by the regulators.
- Proactively lead customer relationship management in the segment to enhance customer experience, drive value, and increase wallet share.
- Work with other business segment heads to ensure that wallet share from existing customers is optimised through offering a varied range of products and solutions.
- Monitor the consumer portfolio’s growth and quality performance, identify problem accounts that may require early action to mitigate default, and submit periodic portfolio reports to the head of Business.
- Review the business and market environment on a regular basis to ensure that the segment’s products remain competitive and develop/recommend changes to the existing products in accordance with the bank’s objectives and industry best practices.
- Drive a strong performance culture through an inspiring and balanced performance management discipline.
- Deliver effective people management processes, including performance management, talent management, succession planning, training, and staff career development and succession planning.
- Proactively manage credit risk in order to deliver a high-performing quality portfolio within the segment.
- Assign business and revenue targets to the segment ROs based on market analysis and business potential, monitor their performance, and provide necessary support to ensure they deliver on agreed targets.
- Champion the Bank digitisation strategy within the segment.
- Comply with AML/CFT/CPF policies and procedures, non -compliance of which shall be addressed as per the bank disciplinary processes.
- Any other duty as shall be assigned to you from time to time.
Qualifications, Skills and Experience:
- Bachelor’s degree in Finance, Commerce, Business Administration, Economics, Statistics, Management, or any relevant field.
- Possession of a certified banking qualification or master’s degree in a relevant field would be an added advantage.
Experience
- 6 years’ experience in Business Banking with 3 years in a supervisory role
- Excellent networking skills, with the ability to build rapport and consultatively engage with employees, managers, etc.
- A versatile individual with significant headroom and experience in various facets of management
- Excellent knowledge of general banking practices and procedures.
- Seasoned knowledge of branch operations.
- Strong knowledge of banking operations and consumer banking.
- In-depth understanding of credit and financial drivers in the financial services industry.
- Relevant knowledge in driving digital banking.
Competencies & Knowledge
- Proficiency in drafting professional correspondence, reports, and proposals.
- Ability to demonstrate a positive image and uphold Bank values.
- Leadership and Change Management skills
- Strong Analytical Skills
- Stakeholder and Relationship Management skills
- Effective oral and written communication skills.
- Team player
- Proficiency in English Language and any other local language preferably Luganda particularly for explanatory purposes to Bank customers who do not understand the English Language.
How to Apply:
If you meet the above requirements, please submit your application online by sending a cover letter, a detailed CV, and copies of relevant academic and professional certificates to the following email address: [email protected]
Deadline: 12th November, 2025
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 72