Job Title: Innovation & Digital Officer OM Uganda
Organisation: UAP Old Mutual Insurance
Duty Station: Kampala, Uganda
About Organisation:
The UAP Old Mutual Group is an integrated Financial Service business comprising Faulu Microfinance Bank, UAP and Old Mutual. The Group, which is operational in East Africa services to more than 1.2 million customers across Kenya, Uganda, Tanzania, Rwanda and South Sudan. The UAP Old Mutual Group now comprises of three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The acquisitions resulted in Old Mutual Kenya UAP Holdings and Faulu Microfinance Bank, forming one of the largest financial services groups with a growing footprint in East and Central Africa. UAP and Old Mutual have been major players in the financial services market in East Africa for decades. The two entities have vast experience in Insurance, Investment, Asset Management and Banking, and are passionate about helping our customers achieve their financial goals.
Key Duties and Responsibilities:
- The innovation & digital role helps the company set and execute innovation & digital strategies that will drive revenue including digital, improve customer engagement, optimize operations and create new business value.
- Develop a clearly defined and compelling innovation & digital strategy for the company and ensure that all relevant initiatives are fully integrated into the strategic planning process for leadership commitment, resource allocation and execution
- Lead company innovation & digital transformation process and all other executives and functions in the rollout of digital initiatives and capabilities, fully integrating business and technology, and closing digital performance gaps that exist in and between the various functions and business units of the organization
- Determine key influencers and empower them with tools to promote brand loyalty on digital and social company platforms
- Work with teams across the business to generate innovative solutions for products, services, processes, customer experiences, marketing channels, and business models.
- Own and monitor the digital innovation project portfolio, while deployment of the individual projects may rest with other executives and teams
- Ensure digital innovation and transformation initiatives create value by improving customer engagement and loyalty, driving new revenues, or achieving new efficiencies.
- Monitor and report on the ROI outcomes of digital projects and investments – linked to enterprise KPIs – with the goal of demonstrating the positive impact from these initiatives
- Build, manage, and continue to grow an internal and external digital innovation ecosystem, tapping into competencies across and beyond the organization (in an external partner network) to apply digital technologies to the business
- Developing Digital Talent- work closely with HC to create and maintain an innovation and digital culture and to build digital capabilities across the company
Qualifications, Skills and Experience:
- University degree in business, technology or equivalent
- Digital Innovation management
- Core business processes and associated technical solutions
Experience:
- Minimum of 3 years in Digital Product Management, innovation management or similar role
- Basic understanding of Insurance
Skills and competencies.
- Good communication and negotiating skills
- Good interpersonal skills
- Thorough understanding of insurance
- Good communication and stakeholder management skills
- Good teaming and interpersonal skills
- Strong advocacy for collaborative working skills
- Early-stage product experience including strong product development skills
How to Apply:
All candidates should apply online at the link below
Deadline: 13th November 2025
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 36