Job Title: Front Office Supervisor
Organisation: Sokoni Africa
Duty Station: Kampala, Uganda
About Organisation:
Sokoni Africa Limited is a diversified enterprise with interests in the hospitality industry as well as real estate market. The company owns and operates Quality Hill mall along Ggaba Road close to the American Embassy in Kampala Uganda. It also operates a boutique hotel, Le Petit Village, a French pastry shop, La Patisserie, and a European cuisine restaurant, Le Chateau Brasserie Belge.
Job Summary: Sokoni Africa Limited is in search of a dedicated and skilled Front Office Supervisor to join our dynamic team. In this role, you will be responsible for overseeing the daily operations of the front office, ensuring that guests receive the highest level of service and support. Your leadership and organizational skills will be essential in creating an efficient and welcoming environment for our guests.
Key Duties and Responsibilities:
- Supervise front office staff, including receptionists and concierge agents, ensuring exceptional service standards
- Manage daily operations of the front desk, including check-ins, check-outs, and handling guest inquiries
- Resolve guest complaints and issues promptly to ensure satisfaction and enhance the guest experience
- Conduct regular training sessions and performance evaluations for front office staff
- Maintain accurate records of room availability, reservations, and billing transactions
- Coordinate with housekeeping and maintenance to ensure prompt service and room readiness
- Prepare reports on front office activities, including occupancy rates, guest feedback, and staff performance
Qualifications, Skills and Experience:
- Bachelor’s degree in Hospitality Management or a related field
- Proven experience as a Front Office Supervisor or in a similar role within the hotel industry
- Exceptional leadership and interpersonal skills
- Strong communication and customer service orientation
- Proficient in hotel management software and Microsoft Office Suite
- Ability to multitask and manage a fast-paced work environment
- Flexibility to work various shifts, including evenings and weekends
How to Apply:
All candidates should apply online at the link below.
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: no experience required