Job Title: Field Collections Officer
Organisation: MOGO Uganda
Duty Station: Gulu, Uganda
About Organisation:
MOGO Uganda is part of Eleving Group, an international FinTech company operating in 15 countries on three continents. MOGO provides affordable financing options for used cars, Boda Boda and Tuk Tuk loans for the people of Uganda.
Job Summary: The Collections Field Officer will be responsible for timely and effective recovery of overdue payments through field visits, follow-ups and repossession from delinquent accounts while maintaining professional relationships and upholding Mogo’s values and customer experience standards.
Key Duties and Responsibilities:
- Follow up on Overdue accounts through physical visits and calls while maintaining professionalism and empathy during customer interactions.
- Assess clients’ ability and willingness to repay, negotiate repayment plans while emphasizing collections of overdue payments.
- Ensure daily collection targets are met. Share daily collection report with line supervisor
- Investigate customer complaints or claims regarding payment.
- Tag accounts accurately in the system (e.g., promises to pay, unreachable, stolen cases).
- Work with local authorities, community leaders, or guarantors to trace customers who have absconded.
- Handle customer queries, complaints, and escalate unresolved issues.
- Adhere to internal collection policies and regulatory frameworks.
Qualifications, Skills and Experience:
- Diploma in any field
- Minimum of 1-2 years of fieldwork experience in credit collection or debt recovery. Experience in microfinance or financial services is an added advantage.
Skills and competencies:
- Excellent negotiation and interpersonal skills.
- Excellent investigation skills
- Strong communication skills (verbal and written).
- High level of integrity and honesty.
- Ability to work under pressure and meet deadlines.
- Familiarity with local areas and terrain.
- Able to multi-task and prioritize work effectively Basic computer literacy (MS Office)
- Available to work on weekends & public holidays
How to Apply:
All suitably qualified and interested candidates should send their applications and up-to-date CVs to: [email protected] with the subject “Field Collections Officer – Gulu”
Deadline: 17th November 2025
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Level of Education: Diploma, Associate’s Degree
Work Hours: 8
Experience in Months: 12