Job Title: Dispatch Officer
Organisation: Uzima Chicken Uganda
Duty Station: Kampala, Uganda
About Organisation:
Uzima Chicken Uganda is a social enterprise focused on making smallholder farmers healthier and wealthier. Uzima Chicken distributes an improved breed of chicken that is 4x more productive than local breeds in terms of egg and meat production, while requiring the same level of management and care as the local chicken. Rearing a flock of 10 improved breed chickens can generate a 270,000 UGX net profit uplift for a smallholder family. With Uzima’s bird, rural households in Uganda can build income resilience, confidently pay for their children’s school fees, and introduce larger volumes of animal protein into their daily diets.
Job Summary: We are seeking a motivated Dispatch Officer to join our Operations Department. In this role, you will coordinate day-old chick deliveries, ensuring proper preparation of delivery lists and documentation, and providing real-time updates during dispatch. The role supports smooth customer deliveries, manages driver conduct during dispatch, and enhances post-delivery reporting to improve service quality. You will collaborate closely with all other departments.
Key Duties and Responsibilities:
Dispatch Coordination (60%)
- Prepare delivery lists from agents cleared and fully paid by Sales Admins
- Share delivery routes and schedules with drivers, ensuring they follow the planned sequence of drop-offs.
- Coordinate with the hatchery team for proper loading and documentation.
- Ensure proper hand-off of delivery documents such as vaccination charts, invoices and acknowledgement forms.
- Monitor dispatch progress and address incidents that may delay or disrupt delivery.
DOC Delivery (30%)
- Follow up with drivers to confirm timely and safe delivery of DOCs to agents.
- Provide real-time updates to stakeholders (Sales, Finance, Operations) during deliveries.
- Collect and verify signed delivery documents from drivers and update order fulfillment records.
- Prepare post-delivery reports, highlighting exceptions and suggesting improvements.
- Liaise with Regional Sales Managers to confirm delivery outcomes and customer satisfaction.
Delivery drivers Management (10%)
- Train drivers on DOC handling and customer care standards using Uzima’s training guidelines.
- Supervise driver behavior during deliveries to ensure respectful customer service.
- Support drivers in resolving on-route delivery challenges.
- Provide feedback on driver performance to guide training needs.
Key KPIs:
- Optimise DOC delivery cost
- Maintain a 95% driver compliance rate with Uzima protocols, measured through audits and quality checks.
- Maintain 95% customer satisfaction rate across dispatch operations.
- Ensure 95%+ of clients experience less than 2% first-week mortality for DOCs delivered.
Qualifications, Skills and Experience:
- Bachelor’s degree in Logistics, Supply Chain Management, Agribusiness, Business Administration, or a related field.
- At least 2 years of experience in logistics, distribution, or agricultural supply chains. (poultry experience is an added advantage).
- Strong understanding of last-mile delivery operations and customer service principles.
- Ability to work with delivery route planning tools, GPS tracking systems, and MS Office (Excel, Word, PowerPoint).
- Excellent communication and coordination skills to engage with drivers, agents, and cross-functional teams.
- Strong problem-solving and decision-making skills, especially in time-sensitive situations.
- Ability to supervise, train, and enforce compliance among drivers.
- High level of integrity, attention to detail, and commitment to quality service delivery.
- Willingness to work flexible hours, including early mornings, weekends, or public holidays depending on dispatch schedules.
How to Apply:
Please submit your resume and a cover letter detailing your qualifications and interest in this position to We look forward to reviewing your application.
Deadline: 11th November 2025
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 24