Job Title: Customer Relations Officer (Fresher Jobs)
Organisation: Igourd
Duty Station: Kampala, Uganda
About Organisation:
Igourd provide POS, purchasing and sales, production and processing, financial management and other software services for supermarkets, restaurants, factories and other scenarios, helping companies improve efficiency and reduce costs.
Key Duties and Responsibilities:
- Establish and maintain positive relationships with existing clients.
- Provide prompt, efficient, and satisfactory responses to customer inquiries.
- Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
- Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
- Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.
- Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
- Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
- Monitor customer feedback regularly and identify areas of improvement in our products and services.
- Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.
Qualifications, Skills and Experience:
- A bachelor’s degree in marketing, business administration, communication, customer relationship management or in a relevant field,
- 2+ years of experience in a customer-facing role.
- Successful record of developing and implementing customer relations strategies.
- Strong problem-solving abilities with time management skills.
- Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the company’s strategies and initiatives.
- A customer-centric attitude to handle challenging client situations.
- Proficiency in CRM software, Soft skills such as patience, adaptability, and empathy.
How to Apply:
If you are interested, please email us your resume to: [email protected]
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 24