Job Title: Customer Care Officers, Mandatory Motor Vehicle Inspection Services – 19 Positions
Organisation: Integrated Transport Solutions Limited (ITSL)
Duty Station: Kampala, Uganda
About Organisation:
The Ministry of Works and Transport is mandated to conduct mandatory motor vehicle inspections to ensure vehicle roadworthiness, environmental compliance and enhance road safety across the country. To fulfil this mandate, the Ministry of Works and Transport contracted Integrated Transport Solutions Limited, an experienced and fit for purpose company that provides state of the art business solutions to provide technical services to recruit contract staff on behalf of the Ministry to support the operationalization of motor vehicle inspection centres and opening of additional motor vehicle registration centres.
Job Summary: To ensure seamless customer experience by providing customer care support at the MVIS office. The overall job is to field inquiries from walk in clients, offering information about MVIS processes and policies, providing appropriate guidance and excellent customer friendly service as well as performing various administrative and clerical tasks
Key Duties and Responsibilities:
- Handle customer inquiries regarding vehicle inspection services.
- Schedule and manage appointment bookings for vehicle inspections.
- Assist the public with required documentation and payment procedures.
- Maintain a professional and friendly customer service experience.
- Record customer feedback and escalate issues for resolution.
Qualifications, Skills and Experience:
- Ability to maintain composure in a challenging situation.
- Excellent people management and interpersonal skills
- Demonstrate good telephone etiquette
- Demonstrate high emotional intelligence and conflict resolution skills
- Ability to handle difficult customers issues
- Ability to adapt to changing duties and work in a fast-paced environment.
- Proficient in Microsoft applications (Outlook, Word, Excel).
- Ability to handle difficult customer situations in a positive manner.
Skills And Attributes
- The ideal person should demonstrate.
- Customer service oriented
- Excellent verbal and written communication skills
- Excellent telephone skills and etiquette.
- Organized and detail oriented and task oriented.
- Self-motivated, team player, positive attitude.
How to Apply:
Interested candidates should send applications to [email protected] addressed to the Talent and Acquisition Manager by 5:00 p.m. on 5th December 2025, quoting the job title in the subject line.
Applications should include a CV, motivation letter, daytime telephone number and contact details of three referees.
Deadline: 5th December 2025
NB: Only shortlisted candidates shall be contacted. Integrated Transport Solutions Limited (ITSL) is an equal employer. Applications received after the stated deadline date will not be considered.
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: no experience required