Job Title: Continuous Improvement Analyst (Fresher Jobs)
Organisation: Unifi Uganda
Duty Station: Kampala, Uganda
About Organisation:
Unifi Africa is a fast-growing financial technology company currently operating in Zambia, Tanzania and South Africa and most recently Uganda. Unifi Uganda delivers personal lending products from branch-based channels, utilising internally generated software and lending products backed by internal IT and data analytics teams.
Job Summary: We are looking for a strategic yet hands-on operational leader to drive business scalability, tackle business problems, streamline processes, and lead cross-functional initiatives. This role is central to enhancing our operational effectiveness, supporting departments with complex challenges, and fostering a culture of continuous improvement.
Key Duties and Responsibilities:
- Develop and implement long-term operational strategies that align with Unifi’s vision and business goals, while remaining agile and responsive to short-term and day-to-day operational needs.
- Scope and implement change projects across the business.
- Take charge of inter-departmental initiatives to enhance the pace and success of business scaling.
- Provide process support to all departments.
- Analyze core business processes and implement appropriate performance metrics.
- Identify opportunities to improve efficiency, effectiveness, and customer service.
- Identify, scope, and support customer journey and business systems improvements in collaboration with the central IT, Data and Risk teams.
- Help instill a culture and mindset of continuous improvement.
- Collaborate with department heads on company-wide projects and provide operational input.
- Use data and analytics to identify performance trends, diagnose root causes, and inform decision-making.
- Proactively identify potential risks and lead the implementation of effective change strategies.
- Foster a company culture that puts the client at the center of every decision and interaction.
- Define and track key performance indicators (KPIs) to measure initiative effectiveness and drive continuous improvement.
- Regularly travel to branches, work alongside teams, and engage directly with clients.
Qualifications, Skills and Experience:
- Honour’s degree in Engineering or Finance
- Skilled in Microsoft Excel or Google Sheets for data analysis and visualization is essential, while experience with SQL and other data visualization tools (beyond Excel) would be advantageous.
- Highly analytical, with strong data-driven decision-making capabilities.
- Strong organizational skills with the ability to gain buy-in for change and deliver measurable impact.
- Humble yet ambitious mindset.
- Confident in making tough decisions quickly, with the courage to challenge the status quo when it drives value.
- Exceptional problem-solving abilities and a commitment to continuous improvement.
- Excellent communication and interpersonal skills, capable of collaborating effectively across departments and organizational levels.
- Forward-thinking and passionate about driving operational excellence and innovation.
- Meticulous attention to detail and a dedication to maintaining high standards.
How to Apply:
All candidates should apply online at the link below.
Deadline: 30th November 2025
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: no experience required