Job Title: CD Excellence Manager
Organisation: Unilever
Duty Station: Kampala, Uganda
About Organisation:
Unilever is an Anglo–Dutch multinational consumer goods company co-headquartered in London, England and Rotterdam, The Netherlands. Its products include food, beverages, cleaning agents and personal care products. It is the world’s third-largest consumer goods company measured by 2012 revenue, after Procter & Gamble and Nestlé. One of the oldest multinational companies, its products are available in around 190 countries. Unilever celebrated its 85th anniversary year of business in 2014.
Job Summary: Governance within Customer Development (CD) organization with strong focus on building long term capabilities while managing daily operational efficiency. CD Excellence is responsible for a smooth and cost-effective operation between the company, customers, and specific third parties. The key challenge of the role is to develop consistency and coherence in the day-today operation of the CD organisation, thus enabling account, field and customer marketing teams to focus on core selling roles.
Key Duties and Responsibilities:
Alignment with Trade Strategy
Supports setting the process and contribute to the definition of :
- National Trade Strategy
- Customer Value Assessment
- Trade Terms Structure
- Coordinate Pricing
Business processes & operating guidelines
- Ensure smooth processes are in place to deliver:
- Retail Strategy
- CBP / CMP
- CD input into S&OP
- Annual negotiation strategy
- OpCo and assortment
- Set up and structure all CD business meetings
- Sales Force Incentives SFI for Field Sales team
Methods, tools, systems & data
- Maintain and implement supporting tools (legacy CD IT tools as well as new developments)
- Customer Hierarchy
- Sales reporting model
- EFOS data
- Support Customer Service
Communication, information, training
- Manage and facilitate internal and external CD communications
- Provide all CD information to Field Sales, other CD roles and other departments
- Identify needs and roll out training programs
- Designs and implements sales incentives model
3rd party management & in-store execution
- Manage contracts and execution of merchandising agencies providing in store
- Execution and data measurement
- Responsible for distribution of PoP materials
- Monitor and improve CD Overheads
- Manage CD national and local events
Qualifications, Skills and Experience:
- 6-10 years’ experience in Sales or operations in FMCG industry
- B. Comm degree (preferably in Marketing, Business Administration, Financial majors, Information Technology)
- Strong experience in designing and managing processes
- Demonstrated cross-functional team capabilities.
- Project management experience
Skills
- Sales operations
- Performance management
- Sales incentive/ trade terms management
- Capability Data, reporting and analytics
- Systems and commercial IT
- Controls, policies, compliance
- Fleet management
- Customer and trade strategy
- Leadership
- You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
- As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the customer and consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
How to Apply:
All candidates who wish to join Unilever in this capacity should apply online at the link below.
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 72