Job Title: Branch Manager
Organisation: Pride Bank
Duty Station: Kampala, Uganda
About Organisation:
Pride Bank Limited (PBL) was licensed at a Tier II Credit Institution by Bank of Uganda (BoU) in November 2024 and has a capital base of Ugx. 175.8 billion. Pride aims at transforming lives responsibly by focusing on three High Impact Goals: boosting sustainable agricultural value, growing sustainable SMEs to drive economic transformation and fostering economic resilience through financial inclusion while offering innovative financial and non-financial solutions to people at the base of the economic pyramid and serving customers through 43 networked branches and 4 contact offices across the country.
Job Summary: The Branch Manager is responsible for driving strategy on sales, service, people, operations & business development within the branch, including profits & staff productivity.
Key Duties and Responsibilities: Specific responsibilities include.
Business growth & Profitability;
- Champion the implementation of the bank’s business strategy at the branch.
- Participate in developing the annual branch budgets & targets in line with the Business department guidelines.
- Provide overall direction to the branch staff by identifying new opportunities to grow business.
- Implement service standards, monitor service delivery & control of general branch operations & manage operational costs in line with the approved branch budget, bank policies & service level agreements.
Relationship Management & Customer service;
- Responsible for relationship management with clients & potential clients to enhance acquisition, retention & growth.
- Undertake local market research in terms of competition, customer trends & ne developments.
- Drive continuous provision of high quality & timely customer experience to promote a sales & service culture within the Branch.
Credit Management;
- Initiate, analyse credit request & approve credit facilities within delegated limits in line with the credit policy.
- Monitor closely the performance of credit portfolio & non-performing accounts & facilities.
- Responsible for Branch functionality according to the defined internal quality standards of the bank in terms of Premises, equipment & security.
Operations, Compliance & Risk Management;
- Drive compliance, operations & risk management in the branch, adherence to regulatory policies & procedures to minimise financial losses & taking corrective actions for deviations.
- Proactively identify & assess the risks faced by the Branch & maintain an effective system of controls to minimise exposure.
- Develop periodic branch business reports as per business requirements
People Management;
- Manage the performance & development of Branch staff in line with set HR guidelines.
- Identify staffing needs & coordinate with the Regional Manager & People & Culture department to facilitate the recruitment process of staff.
Financial Responsibility
- Responsible for the delivery of annual branch budgets.
- Responsible for the cost optimisation of the Branch budget.
Qualifications, Skills and Experience:
- Bachelor’s degree in any discipline.
Skills & Experience
- 4 years’ experience in Banking.
- Must be result driven, critical thinking, analytical, attention to detail and problem-solving skills with ability to think logically.
- The successful candidate will be someone who can demonstrate the ability to coordinate multiple priorities, successfully resolve complex matters, easily understand processes/workflows, identify risks, and effectively tailor their communication (written/verbal) to their audience in a clear and concise manner.
- Should have a good understanding of Branch Banking systems, process and business.
- Excellent networking skills, with the ability to build rapport and consultatively engage with employees, managers etc.
- Ability to think out of the box and drive change and innovation.
Business Behaviours
- The ability to communicate clearly both verbally and in written form.
- Takes clear accountability and focuses on delivery of broader corporate goals.
- Ability to take decisions and progress towards goals in conditions of uncertainty.
- Ability to demonstrate positive image and role model the Banks values.
- Must be a person of impeccable integrity
How to Apply:
If you believe you have the necessary skills, experience and desire to make a difference, then apply immediately and send a detailed CV. Interested candidates should forward their applications to the HEAD PEOPLE & CULTURE via email: [email protected]
Deadline: 5th December 2025
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 48