Job Title: Branch Manager
Organisation: KCB Bank Uganda
Duty Station: Fort Portal, Uganda
About Organisation:
KCB Bank Uganda Limited which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks.
Key Duties and Responsibilities:
- Grow, retain Branch Business and ensure all revenue is collected in order to increase profitability.
- Implement laid down policies and procedures.
- Manage and operate costs within the branch budget.
- Motivate, coach and develop a high performing team, develop staff skills – identify staff training needs.
- Implement service standards, monitor service delivery and control of general branch operations.
- Ensure compliance with both credit and operational risk framework and ensure high performing assets and liability portfolios to mitigate NPAs.
- Ensure monitoring and reconciliation of Suspense accounts such as general ledger.
- Ensure accurate and timely appraisal of customer applications.
- Manage branch leave program, staff performance and timely submission of B.S.C.
- Interacting with customers regarding appropriate Bank products, pricing include developing and managing customer relationships through activities such as business forums and periodic client visits.
- Ensure safety and maintenance of branch assets, provide effective oversight and general administration to all branch staff.
- Carry out snap checks as per operations manual.
- Any other duties as assigned from time to time.
Qualifications, Skills and Experience:
- A bachelor’s degree with a bias in a Business-related field.
- Sales leadership training.
- 6 years of professional experience in banking with at least 2 years in Business banking, 2 years in relationship management,1 year in Operations and 1 year in customer service.
- Excellent interpersonal communication and negotiation skills.
- Ability to plan and execute sales plans in a competitive environment.
- Exposure to customer service and the ability to handle conflicts and client complaints.
- Excellent stakeholder management skills.
- Computer knowledge, especially working with spread sheets, power point and word processor.
- Be a team player with ability to lead and work under minimum supervision.
- People management skills with the ability to influence others to deliver.
How to Apply:
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
Note: Qualified candidates with disability are encouraged to apply. Only short-listed candidates will be contacted.
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 72