Job Title: Assistant Claims Analyst
Organisation: CIC Insurance Group
Duty Station: Kampala, Uganda
About Organisation:
CIC Insurance Group is a leading cooperative insurer with operations across East and Southern Africa. With a diverse portfolio spanning Life, General, and Micro Insurance businesses across multiple jurisdictions, CIC is committed to financial inclusion, innovation, and long-term sustainability.
Job Summary: To ensure efficient and accurate processing, assessment, and settlement of claims in line with company policies, regulatory requirements, and service standards while safeguarding the company against fraudulent or unjustified claims.
Key Duties and Responsibilities:
Claims Processing & Assessment
- Receive, register, and acknowledge claims from policyholders.
- Review and verify the completeness of claim documents and reports.
- Assess claims against policy terms, exclusions.
- Recommend approval, rejection, or further investigation of claims.
- Analyze intimated claims and advise the client on supporting claims documents.
- Process fully documented claims and refer any suspicious claims to the supervisor.
- Review claims reserve on a continuous basis in view of new developments and close files where all payments have been made.
- Facilitate reinsurance recoveries by submitting claim documents when they fall due.
Customer Service & Stakeholder Management
- Respond to inquiries from clients, providers, and intermediaries on claim matters.
- Provide guidance to clients on claim requirements, processes, and timelines.
- Build and maintain strong relationships with policy holders.
- Issue discharge vouchers and ensure execution by the client.
- Follow up on claims payments.
Compliance & Reporting
- Ensure claims are processed in compliance with company policies, service level agreements, and regulatory guidelines.
- Maintain accurate records of all claims.
- Prepare periodic reports on claims performance, trends, and risks for management decision-making.
Qualifications, Skills and Experience:
- Bachelor’s degree in actuarial science or Related field.
- Diploma in Insurance
- Minimum of 2 years’ relevant experience.
Skills and Competencies:
- Analytical & Problem-Solving Skills
- Attention to Detail
- Excellent communication, presentation, and interpersonal skills.
- High integrity, self-driven, goal-oriented, and able to work with minimal supervision.
- Customer Service Orientation
CIC Insurance Values
CIC Group is committed to providing excellent service, spur further growth and employees are required to align their behavior to the following core values as critical to driving their performance.
- Integrity- Be fair and transparent
- Dynamism- Be passionate and innovative
- Performance- Be efficient and results driven
- Co-operation- Live the Co-operative spirit
How to Apply:
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through the link below clearly indicating the position being applied for.
Deadline: 24th November 2025.
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 24