Job Title: Apartment Manager
Organisation: Munyonyo Heights Apartments
Duty Station: Kampala, Uganda
About Organisation:
Munyonyo Heights Apartments is a premier serviced apartment property offering tranquil, fully furnished accommodation for both short- and long-term guests.
Job Summary: We are seeking a proactive and detail-oriented Apartment Manager to oversee daily operations, manage staff, and ensure exceptional guest experiences.
The ideal candidate should be a mature, results-driven professional capable of maintaining high service standards, enforcing operational policies, and ensuring profitability through effective management.
Key Duties and Responsibilities:
Operations Management
- Supervise day-to-day apartment operations including housekeeping, maintenance, and front office.
- Ensure rooms are guest-ready, well-maintained, and meet brand standards.
- Manage the check-in and check-out process, ensuring smooth guest experiences.
Financial Oversight
- Handle rent collection, payments, and petty cash disbursement.
- Prepare and submit monthly financial and occupancy reports.
- Monitor operational costs and suggest cost-efficient improvements.
Guest Relations
- Respond promptly to guest inquiries, complaints, and feedback.
- Ensure all guests receive professional service and maintain a 5-star hospitality standard.
Team Supervision
- Oversee housekeeping, security, and support staff to ensure discipline and productivity.
- Conduct performance reviews, shift planning, and team meetings.
- Foster a collaborative and respectful working environment.
Sales & Marketing Support
- Manage OTA listings (Booking.com, Airbnb, Expedia) and ensure accuracy of property content.
- Coordinate social media updates and promotions in collaboration with the marketing team.
- Upsell property services (e.g., airport pickups, city tours, extended stays).
Property & Asset Management
- Ensure safety and security of the premises.
- Maintain an updated inventory of apartment furnishings, linens, and electronics.
- Liaise with service providers for maintenance, utilities, and repairs.
Qualifications, Skills and Experience:
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum 2 years of experience in property or hotel management.
- Strong interpersonal and communication skills.
- Competent in computer-based systems, PMS (e.g., Beds24, Cloudbeds), and MS Office Suite.
- Proven leadership skills with the ability to manage small operational teams.
- Fluent in English and Luganda (knowledge of Kiswahili or French is an added advantage).
Working Conditions
Full-time on-site role at Munyonyo Heights Apartments.
Occasional evening or weekend availability may be required for guest emergencies.
Competitive salary offered.
How to Apply:
Interested candidates should send their CV and cover letter to:
[email protected] with the subject line: Application – Apartment Manager
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 24