Job Title: Admin & Reservations Officer (Fresher Jobs)
Organisation: Canaan Travels
Duty Station: Kampala, Uganda
About Organisation:
Canaan Travels is a Ugandan based tour and travel company providing comprehensive services for group and individuals domestically and internationally Our team is formed of qualified professionals with experience in the travel and tourism industry divided in to different departments Our specialized departments offer a diversity of services and every department works independently to provide the best services to our customers targeting their friendship and long lasting relationship
Job Summary: Canaan Travels Uganda Ltd is seeking a highly motivated and enthusiastic individual with expertise in air ticketing, administration, and marketing to join our team. As an Admin and Reservations Officer, you will be responsible for promoting and booking travel arrangements for clients, providing excellent customer service, and driving business growth. Reporting to the Operations Manager, with dotted reporting lines to the Directors, your responsibilities will include:
Key Duties and Responsibilities:
- Research destinations, travel modes, and accommodations to provide tailored travel solutions for clients
- Design and sell cost-effective travel packages, including air ticketing, hotel bookings, and tour arrangements
- Issue and manage air tickets using Amadeus, Galileo, and other GDS systems
- Develop and implement marketing strategies to promote our services and increase sales
- Create engaging content for our website and social media channels to drive marketing efforts
- Coordinate logistics, including transportation and accommodations, to ensure seamless travel experiences
- Provide expert advice and guidance to clients on travel requirements, visa regulations, and health formalities
- Handle customer inquiries, complaints, and issues promptly and professionally
- Meet sales targets and contribute to the company’s revenue growth
- Manage administrative tasks, including data entry, documentation, and reporting
- Collaborate with team members to achieve business objectives
- Administrative Responsibilities:
- Maintain accurate and up-to-date records of client transactions and interactions
- Manage and reconcile company accounts, including petty cash and invoices
- Prepare and process invoices, receipts, and other financial documents
- Provide administrative support to the team as needed
- Marketing Responsibilities:
- Develop and implement marketing plans to promote our services and increase sales
- Manage social media accounts and create engaging content to drive engagement and sales
- Identify and pursue new business opportunities, including partnerships and collaborations
- Analyze market trends and competitor activity to inform marketing strategies
- Support the development of marketing materials, including brochures, flyers, and website content
Qualifications, Skills and Experience:
- Bachelor’s degree in Hospitality, Travel, Tourism, Business, Marketing, or a related field
- Proven experience as a travel consultant or in a related role
- Expert knowledge of GDS systems, including Amadeus and Galileo. IATA certification is an added advantage
- Proficiency is working with an office suite, like Microsoft office suite, Zoho suite and others.
- Strong sales, customer service, and marketing skills including representation in Expos.
- Ability to work independently and as part of a team
- Proficiency in English; additional languages a plus
- Personal travel experience preferred
Preferred Qualities:
- BA Degree in Tourism or Business Administration or related qualification
- Excellent communication and interpersonal skills
- Experience in using an office suite and a cloud system
- Ability to work under pressure and meet deadlines
- Strong problem-solving and crisis management skills
- Familiarity with travel industry systems and software
- Passion for travel and tourism
- Experience with digital marketing tools, including social media and email marketing
How to Apply:
If you are a motivated and enthusiastic individual with a passion for travel and customer service, please send your CV to [email protected]
Deadline: 21st November 2025
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 24