Job Title: Service Centre Manager
Organisation: Career Directions
Duty Station: Kampala, Uganda
About Organisation:
Career Directions Limited (CDL) is a strategic HR solutions Company that has been in operation since 2003 & we pride ourselves in the highest level of professionalism & expertise, serving big clientele base in Africa. CDL Human resource consultancy’s mission is to provide you with an unrivaled quality of personnel to increase the effectiveness of your operation. We provide you with the region’s best fit in education, knowledge, skills, and experience to suit your organization’s needs.
Job Summary: The role requires a results-oriented individual with strong leadership, operational, and customer service skills to ensure efficient repair processes, effective inventory control, and superior customer satisfaction.
Key Duties and Responsibilities:
- Manage repair intake, job card documentation, and technician assignments.
- Monitor daily operations, reports, and KPIs.
- Handle customer communication, updates, and after-service feedback.
- Oversee spare parts ordering, stock levels, and petty cash management.
- Lead, mentor, and evaluate the performance of service staff.
Qualifications, Skills and Experience:
- Bachelor’s Degree in Business, Engineering, or a related field.
- Proven experience (6+ years) in service centre or technical operations management.
- Strong leadership, customer service, and communication skills.
How to Apply:
All candidates should apply online at the link below.
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 72