Job Title: Manager Merchant and E- Channels
Organisation: Equity Bank Uganda
Duty Station: Kampala, Uganda
Job Ref: Payments & Channels/10/2025/01
About Organisation:
Equity Bank Uganda Limited is one of the region’s leading banks whose purpose IS to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive financial services that maximize their opportunities. With a strong footprint in Uganda, Kenya, Tanzania, Rwanda, Southern Sudan and DR Congo, Equity Bank is now home to more than 12 million customers, the largest customer base in the Eastern African Region.
Job Summary: The job holder is responsible for development and execution of strategies that will provide customers (merchants) with a suite of Merchant Acquiring (POS) products that meet their needs. Developing business cases for new product / process development to enhance the capability to compete in the market. Identifying new trends, evaluating major competitors & formulating business propositions. Managing the existing portfolio of Merchants, manage Portfolio volume aiming to grow the same by new acquisitions as well portfolio deepening.
Key Duties and Responsibilities:
- Acquisition of new POS business customers and managing the existing portfolio of Key/Retail Merchants. Ensure activation / retention of merchants, Grow market share and wallet share.
- Create, develop, and implement a business plan to grow the Merchant business.
- Maintain merchant’s relationships to ensure continual growth and sales targets.
- Develop and recommend new, and revisions to, existing policies and procedures such as standard operating procedures and internal guidelines.
- Provide technical support for the resolution of merchant services processing, hardware, software, and network issues. Troubleshoot issues related to internal/external merchant services file transmissions.
- Collect, interpret, and analyses data. Prepares reports containing findings, conclusions, and recommendations. Use data analytics to inform decisions and improve E-Commerce and merchant platform performance.
- Create sales schedules for the servicing team and follow up and present results to head office.
- Develop and execute the bank’s e-commerce strategy aligned with business goals.
- Ensure platforms are secure, user-friendly, and compliant with regulatory standards.
- Manage campaigns across SEO, SEM, email, and social media to promote ecommerce offerings.
- Work with cross functions like IT, Risk, Compliance, and Customer Service teams to ensure smooth operations.
- Coordinate with external vendors and fintech partners for integrations and service delivery.
- Monitor KPIs such as transaction volumes, conversion rates, and customer satisfaction.
- Use data analytics to inform decisions and improve platform performance.
- Cross-functional Collaboration to ensure smooth operations.
- Coordinate with external vendors and fintech partners for integrations and service delivery.
- Business development with Retail Branch & other internal channels to ensure portfolio penetration of POS
- Generate, maintain and increase business opportunities with existing merchants.
- Develop and grow sales and support team.
- Cross sell various banking products like Savings Account / Credit Cards / Asset products etc to the Merchants in the portfolio.
Qualifications, Skills and Experience:
- Bachelor’s degree in business, Marketing or Information Technology related disciplines from a recognized university.
Skills
- Knowledge and experience in payments, merchant services, or related industry sales and consultation.
- Proven track record on sales specifically in Payments and Alternative Channels with some banking experience an advantage.
- Ability to build, foster, and maintain positive professional relationships.
- Knowledge of relationship management best practices
- Strong presentation and communication skills, both Verbal and written skills
- Problem-solving and conflict resolution capabilities
- Hands on operational experience in Merchants banking.
- Team player with excellent interpersonal and leadership skills
Experience
- At least 5 years overall progressive experience in Merchant Acquisition and Client Relationship Management in a reputable organisation
How to Apply:
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your job application cover letter along with a detailed resume, copies of the relevant certificates and testimonials in a single PDF file format, quoting the respective Job title or Ref no. in the subject field to [email protected]
Deadline: 31st October 2025
NB: Only short-listed candidates will be contacted.
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 60