Job Title: Manager, Digital Adoption
Organisation: Stanbic Bank
Duty Station: Kampala, Uganda
About Organisation:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).
Key Duties and Responsibilities:
- To drive customer digital platform adoption through digital registrations and utilisation in order to increase revenue and improve client experience on digital channels for existing and new Personal and Private Banking customers.
- Identify reasons for low digital adoption and develops proposals to remediate; Prepare implementation plans for approved remedial actions and drives execution across Client Coverage teams.
- Provide input into new CVP developments and enhancements that will support digital registrations and continued utilisation of digital channels. Ensure customer adoption and utilisation of digital channels, web, social media.
- Provide consolidated reporting of trends for client digital adoption across all sectors and segments; Provide input into campaign development and Marketing briefs to promote digital channels.
- Review competitor digital value proposition strategies and their positioning in respect of digital banking channel solutions in order to inform adoption tactics. Review key customer insights relating to the uptake and utilisation of our digital channels, through constant engagements/initiatives with the Client Coverage teams (i.e. Provinces, Branches, Voice Branch).
- Work with the Personalisation and relevant MIS teams to continually analyse customer data and proposes corrective action in order to respond to the customer’s needs.
Qualifications, Skills and Experience:
- First Degree Business Commerce or related field
- 5-7 years experience in promoting or selling digital banking products and processes.
- Marketing experience and designing of campaigns.
- Experience in change management within a digital banking or technology solution environment.
- Additional Information
Technical Competencies:
- Risk Identification
- Risk Response Strategy
- Attitude of Customer Experience
- Mind of Customer Experience
- Commercial Acumen
- Data Analysis
Behavioural Competencies:
- Developing Strategies
- Directing People
- Embracing Change
- Empowering Individuals
- Establishing Rapport
- Generating Ideas
- Making Decisions
How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Online by visiting Link below.
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 60