Job Title: Gateway Operation Agent (Fresher Customer Service Jobs)
Organisation: DHL Uganda
Duty Station: Kampala, Uganda
About Organisation:
DHL Global Forwarding is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories. Deutsche Post DHL Group is the world’s leading logistics and mail company. We’re one of the world’s largest employers, operating in over 220 countries and territories.
Job Summary: Provide day-to-day administrative support for Gateway Operations activities at the Gateway location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments, in line with business strategy and objectives, corporate guidelines and policies.
Key Duties and Responsibilities:
- Provide day-to-day administrative support for Gateway Operations activities at the Gateway location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments in line with business strategy and objectives, corporate guidelines and policies
- Under direct supervision provide day to day operational support for pick-up and delivery personnel and services
- Undertake routine tasks and activities to ensure all material is picked up and delivered from/to all area accounts in accordance with corporate guidelines, customer expectations and government regulations
- Under direct supervision provide support for efficient and safe handling and transportation of all customer materials
- Follow and achieve compliance for import/export regulations, duties, and tariffs
- Perform recurring tasks for on-time gathering and delivering of goods from warehouse or small sized port to large port
- Support and interact primarily with colleagues of own team
- Communicate information that requires little explanation or interpretation
- Address task-related issues appropriately to maintain work relationships
Qualifications, Skills and Experience:
- Minimum of bachelor’s degree in, procurement and logistics management, supply chain management, Warehouse or Estate management related courses.
- Being a holder of a professional certificate in airport operation is an added advantage.
- Minimum of 2 years’ related experience in similar role, in a related environment.
Required Skills
- Cargo Consolidation, Customs, Trade Compliance, Customs Regulations, Customs Declaration, Import Export, CRM, Classification, Bill of Lading, Certificate Of Origin, Tracking, Third Party Logistics, Accuracy, Microsoft Excel, Data Entry, Continuous Improvement, Workflow Automation, DHL Business Knowledge, Business Processes, Stakeholder Management, Feedback
How to Apply:
All prospective candidates should apply online at the link below with an updated CV and academic credentials
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 24