Job Title: Front Office Manager
Organization: Marasa Africa Lodges
Duty Station: Kampala, Uganda
About Organisation:
Marasa Africa is a subsidiary of the Madhvani Group, Uganda operates 7 upscale lodges and one city hotel in East Africa. Some of our hotels include; Aberdare Country Club, Mara Leisure Camp, The Ark, Chobe Safari Lodge, Mweya Safari Lodge, Paraa Safari Lodge and Silverback Lodge. All our lodges are located within National Parks, each with over 50 to 60 guest rooms, swimming pool, health club, conference facilities, business centre, etc.
Job Summary: Leads the guest services team, ensuring warm hospitality and smooth front office operations from check-in to check-out in a luxury lodge environment.
Qualifications, Skills and Experience:
- Diploma or degree in Hospitality Management or equivalent;
- Minimum 4 years’ experience in a luxury lodge or hotel front office.
- IATA diploma is desirable.
- Proficiency in PMS systems and guest billing processes;
- Skilled in guest relations, complaint resolution, and staff supervision.
- Experience in safari lodge operations or remote tourism environments;
- Familiarity with multiple reservation channels and OTA platforms.
How to Apply:
Applications with photostat copies of academic qualifications and a resume indicating full-time phone contacts and addresses of two referees should be sent via Email to: [email protected]
Deadline: 15th November 2025
NB: No hardcopies allowed
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: Diploma, Associate’s Degree
Work Hours: 8
Experience in Months: 48