Job Title: Front Desk Supervisor
Organisation: Jibu
Duty Station: Kampala, Uganda
About Organisation:
Founded in 2012, Jibu is a pioneering a powerful new model that provides opportunities for entrepreneurs to own businesses that ensure access to basic human necessities in underserved, emerging market communities. Jibu has scaled a network of locally owned, economically independent franchises that provide safe drinking water to their communities while offering life-changing training and employment. Empowered by a belief in the ability of eye-to-eye partnership to unleash latent entrepreneurial talent, Jibu is transforming the challenge of addressing basic human needs into an expansive opportunity that allows thousands of young entrepreneurs to build lasting solutions, one neighborhood at a time. The company’s ultimate vision is to train, finance, and grow a network of co-invested business owners who will revolutionize the way critical resources participate in emerging markets.
Job Summary: As a front desk person, you will be responsible for coordinating sales in the store, managing customer relationships by regularly contacting customers for feedback, managing the online Point of Sales system, ensuring there is enough stock available, and ensuring the store is clean and tidy. You will help ensure that the Jibu brand is well-known in your territory, create a good customer experience for the customers, and work with the rest of the store team to ensure customer orders are fulfilled.
As a front desk person, we will train you in our brand, sales and operations and equip you with the necessary materials to do your job – we need you to be a hard worker, be willing to learn, and have a “never give up” attitude. You will represent Jibu in a professional manner and we expect you to be a problem solver, proactive communicator, and have an ownership mentality about the tasks assigned to you.
Key Duties and Responsibilities:
- Coordinating in-store sales from walk-in customers, as well as outgoing orders to retailers or business customers
- Ensuring excellent in-store customer experience
- Inputting all sales into the online Point of Sales system on a daily basis
- Managing customer relationships by contacting customers regularly to understand their experience and feedback
- Sharing customer feedback with store manager to develop strategies to address and implement these
- Physical inspection of all stock to ensure good quality
- Ensure store is clean, tidy, and products are presented according to Jibu standards
- Coordinate cleaning of franchise premises
- Capturing all data from sales and production teams in order to reconcile production with sales
- Manage inventory and assets
- Manage customer comments and complaint forms
- Coordinating delivery schedules
- Supervision Received:
- This position works autonomously, receiving guidance and support from the corporate store manager.
Qualifications, Skills and Experience:
Minimum Experience Requirements:
- Have direct (field) sales experience, preferably for a FMCG (fast moving consumer good) company
- Have experience in customer-facing roles (direct sales, customer service) and know how to ensure an exceptional customer experience Be able to speak good English and fluent Luganda
- Have good interpersonal skills; you are pro-active, enjoy talking to people from different backgrounds, enjoy meeting new people and developing relationships with them
- Have a strong desire for learning Have a “never give up” attitude
- Be proficient in Microsoft Office, particularly Word, Excel and PowerPoint
- Be comfortable with financial calculation and analysis
- Be pro-active, quick to think of solutions to problems and try them out
- Be organized and able to develop and work according to a plan
- Be able to influence team members to do what is required
- Be able to represent the Jibu brand to external stakeholders (visitors, potential
- investors, etc.)
- Completed secondary education
Preferred Education Requirements:
- Have an educational background in sales & marketing, communications, or business administration
Required Skills:
- Pro-active, quick to think of solutions to problems and try them out
- Excellent interpersonal skills Exceptional customer service skills
- Organized and able to develop and work according to a plan
- Excellent communication skills – clear written and verbal communication
- Ability to influence team members who may be more senior in age to do what is required
- Able to provide positive and constructive feedback to team members in order to motivate them and keep them on track
- Able to represent the Jibu brand to external stakeholders (visitors, potential investors, etc.)
- Physical Requirements:
- Some lifting of bottles/inventory at times when required
How to Apply:
If your interested, kindly apply by sending your CV & Cover letter to [email protected]
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Level of Education: High School
Work Hours: 8
Experience in Months: no experience required