Job Title: Customer Service Consultant (Jinja and Sixth Street Branch)
Organisation: KCB Bank Uganda
Duty Station: Kampala, Uganda
Other locations: Jinja
About Organisation:
KCB Bank Uganda Limited which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks.
Key Duties and Responsibilities:
- Cross sell all bank products and services.
- Attend to customer’s queries.
- Resolve and minimize number of customer complaints
- Receive and analyse customer applications for ATM cards, Credit cards and cheque books, prepare quality recommendations within set T.A.T.
- Maintain proper documentation and custodianship of Blank forms
- Ensure 100% collection of revenues for services rendered.
- Rectify irregularities highlighted in the audit report in customer service area
- Punctual and accurate submission of relevant reports.
- Ensure all relevant stationary is available to customers.
- Cleanliness of the banking hall
- Any other duties assigned from time to time.
Qualifications, Skills and Experience:
- Bachelor’s degree in a Business-related field is required.
Experience
- A Minimum of 1 Year experience in offering customer care and teller services
How to Apply:
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
Deadline: 22nd October 2025
Note: Qualified candidates with disability are encouraged to apply. Only short-listed candidates will be contacted.
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 12