Job Title: Credit Officer
Organisation: Zembo Motorcycles
Duty Station: Kampala, Uganda
About Organisation:
Zembo Motorcycles SMC Limited is leading the African transition to electric mobility. Based in Kampala, Uganda, we provide affordable (PayGo) electric two-wheelers to low-income motorcycle-taxi drivers, most known locally as “boda-boda ”drivers. We offer a battery swapping service to our clients, enabling to swap within minutes at any of our stations.
Job Summary: The Credit Officer will be responsible for managing our credit portfolio, overseeing collections, maintaining accurate records, and ensuring our CRM is always up to date. You will also collaborate with colleagues on client relations and customer success, helping to foster strong and lasting relationships with our clients.
Key Duties and Responsibilities:
Portfolio Management & Collections
- Monitor and manage the company’s credit portfolio, ensuring timely repayments and minimizing risk.
- Manage collections activities, proactively following up with clients to ensure prompt payments.
- Develop and implement strategies to improve collection efficiency and reduce overdue accounts.
- Analyze credit risk and recommend appropriate actions for delinquent accounts.
Records Tracking & CRM Management
- Maintain accurate and up-to-date records of client interactions, credit approvals, and payment history.
- Ensure all client data, payment updates, and credit transactions are accurately recorded in the CRM system.
- Regularly review and update CRM entries to reflect the latest account status and client interactions.
- Generate reports and insights from CRM data to aid in decision-making.
Client Relations & Customer Success
- Act as a key point of contact for clients, ensuring their concerns and inquiries are addressed professionally and promptly.
- Build and maintain strong relationships with clients, ensuring a positive customer experience and long-term engagement.
- Work closely with clients to provide financial guidance and solutions that support their success.
Team Collaboration
- Share insights on best practices for collections, portfolio management, and customer engagement.
- Foster a collaborative team environment by sharing knowledge and insights.
Qualifications, Skills and Experience:
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- 2-4 years of experience in credit management, collections, or related roles.
- Strong understanding of credit risk assessment, financial analysis, and debt recovery processes.
- Proficiency in CRM systems and financial tracking tools.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to work independently while mentoring and collaborating with the team.
- Strong organizational skills and attention to detail.
How to Apply:
All candidates should apply online at the link below.
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 24