Job Title: Business Operations & Marketing Officer
Organisation: NFT Consult
Duty Station: Kampala, Uganda
Salary: 12,000,000 UGX
About Organisation:
NFT Consult Limited is a business process outsourcing firm with offices in Uganda, South Africa, Kenya, Botswana Rwanda, Tanzania, Zambia, Burundi and South Sudan.
Job Summary: The Business Operations & Marketing Officer supports our client’s sustainability strategy by driving enterprise development, strengthening the savings and credit program, leading merchandise and sales initiatives, organizing fundraising events, and managing digital marketing. The role ensures that business ventures, market linkages, and promotional campaigns (both traditional and digital) contribute to financial growth, sponsor/donor retention, and long-term organizational impact. The Business Operations & Marketing Officer also works closely with the Head of Finance and IT to align business ventures with financial systems and reporting standards.
Key Duties and Responsibilities:
- Enterprise Development & Operations. Plan, implement, and oversee enterprise activities (training hubs, guest house, farming, and other ventures).
- KPIs
- At least two new enterprise projects initiated annually
- 80% of ventures achieve financial targets
- Quarterly business performance reports submitted
- At least 4 major digital/marketing campaigns
- Marketing, Branding & Digital Engagement. Lead marketing, branding, and digital engagement to grow visibility and attract sponsorships, donors, and partnerships. Manage social media platforms, website content, and digital campaigns in collaboration with Advocacy and Comms.
- KPIs
- At least 4 major digital/marketing campaigns annually
- 20% growth in social media engagement and followers each year
- Website updated with fresh content at least quarterly
- Digital campaigns directly contribute to a 10% increase in
- Sponsorship/donor leads annually
- Brand guidelines consistently applied across all digital platforms
- Marketing and Branding. Lead marketing and branding to grow visibility and attract sponsorships, donors, and partnerships. Collaborate with Advocacy and Comms for consistent messaging.
- KPIs
- 4 major marketing campaigns annually
- 20% increase in brand visibility metrics
- Brand guidelines applied consistently across all outputs
- Sponsorship and Donor Growth Support. Contribute to increasing child sponsorships and donor retention through marketing campaigns and targeted outreach.
- KPIs
- 15% growth in new sponsorships annually
- 90% sponsor/donor retention rate supported
- Savings and Credit Oversight. Strengthen and monitor the performance of Household, Entrepreneurs and Financial Empowerment Partners through training, financial literacy, loan portfolio management, daily loan monitoring, and risk mitigation strategies.
- KPIs
- 10% annual growth in savings membership
- 15% annual growth in credit portfolio size
- Daily loan monitoring and follow-up documented for 100% of active loans
- Loan recovery rate maintained at 90%
- 100% of loan assessments conducted before disbursement
- Quarterly risk assessments and mitigation reports produced
- At least 2 annual case studies demonstrating the impact of savings & credit on households
- Merchandise and Sales Development. Lead the design, promotion, and sales of our client’s branded merchandise and other products to generate income and visibility.
- KPIs
- At least two new merchandise/product lines launched annually
- Annual merchandise sales revenue meets or exceeds targets
- Merchandise sales integrated into 3 fundraising/visibility events per year
- Fundraising and Events Management. Organize, market, and coordinate fundraising events in collaboration with Advocacy & Comms and ED, ensuring both financial success and community engagement.
- KPIs
- At least 3 fundraising events successfully organized annually
- 90% of event targets (financial or participation) achieved
- Post-event reports produced within 2 weeks of each event
- Partnerships and Market Linkages. Develop partnerships with the private sector, churches, and networks for sustainability and enterprise growth.
- KPIs
- 3 new partnerships formed annually
- 15% revenue increase from partnerships
- Reporting and Accountability. Produce timely business and marketing performance reports for HoF & IT, ED, and the board.
- KPIs
- 100% of reports submitted on time
- 90% achievement against business/marketing targets
- Support to HoF and IT. Work closely with the Head of Finance & IT to align business ventures, financial tracking, and IT-based solutions for enterprise growth.
- KPIs
- All enterprise financial reports are aligned with Finance
- 95% accuracy in business related financial data
- At least two process/system improvements supported annually
- Support to ED and Board. Provide strategic insights on sustainability, market positioning, and donor Visibility
- KPIs
- 2 strategic briefs submitted annually
- Positive feedback from ED/board on quality of analysis
Qualifications, Skills and Experience:
- Bachelor’s degree in Business Administration, Marketing, Finance, or related field
- Minimum of 1-2 years’ experience in business operations, enterprise development, marketing, or related fields, preferably in the NGO or social enterprise sector.
- Demonstrated experience in savings and credit program management, financial literacy training, or microfinance is highly desirable.
Technical Skills:
- Strong proficiency in financial management, budgeting, and reporting.
- Practical knowledge of digital marketing, social media management, and branding strategies.
- Competence in sales, fundraising event organization, and partnership development.
- Familiarity with enterprise development models and community-based economic empowerment programs.
- Proficiency in MS Office and basic accounting/finance systems.
Personal Attributes
- Has a personal relationship with Jesus Christ and is a consistent witness; courteous and Christ-like attitude when dealing with people within and outside the organization. Faithfully upholds the organization in prayer.
- Strong leadership, organizational, and multitasking skills.
- Excellent written and verbal communication abilities.
- Ability to work independently, make sound decisions, and meet deadlines.
- High level of integrity, accountability, and attention to detail.
- Creative, innovative, and passionate about our client’s mission and BHAG of empowering 1 million Ugandans by 2040.
- A team player with strong interpersonal skills, able to collaborate across departments and with external stakeholders.
How to Apply:
All candidates should apply online at the link below.
Deadline: 24th October 2025
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 12