Job Title: Tech Specialist
Organisation: Nile Breweries
Duty Station: Kampala, Uganda
About Organisation:
Nile Breweries Limited is a leading beverage company in Uganda and a subsidiary of SABMiller, the second largest brewing group in the world. We aim to provide for a variety of career paths and patterns of working, a good work-life balance and comprehensive employee benefits.
Job Summary: The key purpose of this role is to provide operational support to customers on computer systems, ensuring all aspects operate efficiently. The Technology Specialist is primarily responsible for troubleshooting problems, configuring hardware and software, implementing backup processes, and assessing systems for upgrades or replacement.
Key Duties and Responsibilities:
- Install, upgrade and maintain corporate virtual and physical PC’s, IP Telephone systems, and tablets, servers, printers, and other associated hardware and software.
- Provide support for all NBL business applications ensuring minimum down and recovery time.
- Ensure the deployment of new devices, including the software and hardware on the devices, is carried out according to standards and procedures.
- Ensure daily Service Desk activities are carried out within the associated SLA.
- Assist users with advanced models and features to increase the value and presentation of information while keeping up to date with the latest technologies.
- Engineering, implementing and monitoring security measures for the protection of computer systems, networks and information.
- Provide training and coaching to users and territory Support Engineers to increase knowledge and skills.
- Provide related assistance as required for special projects.
- Ensure that Solutions Assets are registered and updated.
- Ensure network connectivity throughout LAN/WAN infrastructure is on par with technical considerations.
- Monitor networks to ensure security and availability to specific users.
- Support LANs, WANs, network segments, Internet, and intranet systems.
- Administer and maintain servers, desktop computers, printers, routers, switches, firewalls, phones, software deployment, VPN gateways, intrusion detection systems, security updates and patches.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
Qualifications, Skills and Experience:
- Bachelors degree in Information technology, Computer Science, Information Systems, software engineering or related field Additional certifications such as CCNA, ITIL and Azure are an added advantage
- Preferably 2 to 3 years of experience in the computing field
How to Apply:
All interested candidates who meet the above specifications should apply at the link below.
Deadline: 2nd October 2025
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 24