Job Title: Team Leader – Call Centre
Organisation: Platinum Credit (U) Ltd
Duty Station: Kampala, Uganda
About Organisation:
Platinum Credit is a leading Regional Micro Finance Company providing emergency loans to employed individuals in Africa. The company has a wide spread branch network in Uganda and offers various products including; Civil Servant Loans, Logbook Finance Loans, SME Loans and Private Sector loans among others. Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd.
Job Summary: The overall purpose of the role is to grow the portfolio of the team month on month while maintaining high portfolio quality through a motivated team and satisfied customers
Key Duties and Responsibilities:
- Meeting set monthly sales targets.
- Managing team’s data: Responsible for daily storage, distribution and usage of data.
- Documentation and reporting: Responsible for compilation of monthly team’s performance report.
- Responsible for achieving cluster target: Daily monitoring of outbound calls made, thorough follow ups.
- Recruitment and training: Assist in placement and continuous training of Telesales Officers on product knowledge.
- Performance management and ensuring discipline for the team.
- Listen and evaluate a pre-determined number of calls per Agent in a week for all Agents assigned while ensuring that quality standards are met.
- Analyze Quality Assurance performance trends and conduct pre-determined daily coaching sessions with each Agent while providing effective developmental feedback.
- Provide a Weekly Evaluation Report
- Carry out Evaluation feedback sessions with the Agents
Qualifications, Skills and Experience:
- Bachelor’s degree in sales, marketing or a business-related field from a recognized institution.
- At least two years relevant work experience, one of which must be in a leadership position.
Other attributes
- Above average people skills/soft skills (includes listening skills, stress management)
- Analytical capabilities for report writing purposes
- Integrity and ability to both work in and lead a dynamic team
- Verbal and written communication skills.
- Good knowledge of company credit/lending policy
- Good computer and database skills
How to Apply:
To apply, submit your application, detailed CV and testimonials to the address below;
The Human Resource Manager;
Platinum Credit (U) Ltd
Send your application by;
Email to: [email protected]
Deadline: 12th September 2025
NB: PHL does not and shall not discriminate on the basis of race, color, religion (creed), gender expression, age, national origin (ancestry), disability, marital status or sexual orientation in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors and vendors.
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