Job Title: Senior Branch Manager
Organisation: Lapaire
Duty Station: Kampala, Uganda
About Organisation:
Lapaire is a fast-growing and committed pan-African company that is revolutionizing the Eyewear market in Africa. The Lapaire Group was created in 2018 in Kenya and already has close to 100 Optical Shops and over 450 employees in Uganda, Ivory Coast, Burkina Faso, Mali, Benin, Togo and Senegal.
Job Summary: The Senior Branch Manager will lead operations in one of Lapaire’s Optical Centers in Uganda. This is a key leadership role, responsible for branch performance and also for driving new growth strategies, strengthening B2B partnerships, and boosting B2C sales. The Senior Branch Manager will work closely with the Operations Manager and Area Managers, managing a team of a Junior Branch Manager, Sales Representatives and an Eye Specialist (Optometrist or OCO).
Key Duties and Responsibilities:
Strategic & Growth Responsibilities
- Identify and execute new revenue opportunities (B2C and B2B) for the branch.
- Build and nurture external partnerships (referrals, collaborations with other businesses and brands, etc.)
- Analyse market and branch performance trends, and propose new strategies.
- Collaborate with Marketing and PR on campaigns and represent the branch in networking and promotional events.
- Drive client acquisition, retention, and customer satisfaction initiatives.
Oversight & Leadership
- Oversee junior BM’s handling of stock/inventory & finance management.
- Train, mentor, and coach the sales team to boost performance.
- Ensure the branch delivers on sales, customer satisfaction (NPS), and financial targets.
- Maintain a professional, welcoming, and safe branch environment aligned with Lapaire standards.
Qualifications, Skills and Experience:
- Diploma or Bachelor’s degree in Business, Commerce, or a related field.
- Minimum 3–5 years’ proven experience in business, retail, or branch management.
- Demonstrated success in driving sales growth, managing teams, and implementing performance-boosting strategies.
- Strong background in customer service and business operations.
- Proficient in financial reporting, data analysis, and tools such as Excel.
- Excellent communication, negotiation, and interpersonal skills.
Personal Attributes for Success
- Strategic & Growth-Oriented: Able to spot opportunities and turn them into results.
- Strong Leader & Motivator: Skilled at inspiring and managing people to perform at their best.
- Accountable & Trustworthy: Integrity and responsibility guide your work.
- Ambitious & Results-Driven: Always aiming higher, beyond just meeting targets.
- Organized & Reliable: Run your branch with professionalism and structure.
- Customer-Focused & Empathic: Able to connect with and serve diverse customers.
- Negotiator: Comfortable building partnerships and driving win–win outcomes.
How to Apply:
All suitably qualified and interested applicants should apply online at the link below.
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: Diploma, Associate’s Degree
Work Hours: 8
Experience in Months: 36