Job Title: Relationship Manager – Personal Banking
Organisation: Bank of Africa Uganda
Duty Station: Kampala, Uganda
About Organisation:
Bank of Africa Uganda Limited is part of GROUPE BANK OF AFRICA (BOA) comprising 16 Commercial Banks, 3 Leasing Companies, 2 Investment Companies, a Stock Brokerage Company, an Asset Management Company and a Mortgage Bank. It spans 15 African countries and France, employing over 5,000 people.
Job Summary: To manage existing relationships effectively so as to facilitate the growth of the Employee Banking liability and asset growth portfolio within Personal Markets.
Key Duties and Responsibilities:
Sales Management
- Support sales staff to acquire profitable and quality business from the key companies in the portfolio.
- Work with Branches and Regional managers to cross sell all the relevant bank products (assets, liabilities, payroll etc.) in the allocated companies.
- Fully exploit the existing customer relationships to create new profitable business opportunities.
- Work closely with SME and Corporate Banking teams in building relationships with some of the key companies in the portfolio.
- Work with branch managers and employers to organize different sales activities/activations at key companies for the sales staff to gain access to the employees of the target companies.
- Support some applications that may require exceptional approval for some reason like suspended schemes.
- Identify opportunities in non-empaneled companies and empanel them as per the approved company empanelment process to drive penetration
- Work with products team in the development and execution of initiatives for the acquisition, retention and growth of target customer bases for liabilities and assets.
Portfolio Management
- Monitor on a day to day basis delinquent customers (1-29 days) and work with branches and companies to establish why they are delinquent.
- Track First Instalment Defaults (FIDs) and work through branch managers and regional managers to ensure resolution.
- Ensure salaries have come through and advise the credit team where there are delays as per the expected salary dates
- Follow up on the missed salaries and ensure resolution by the companies and provide feedback to credit in case of terminations, resignations, deaths, deletions etc.
- Work with credit to align instalment due dates that are not aligned to employer payroll dates.
- Ensure salary diversions, resignations, death cases are followed up and resolved or escalated to the credit team.
- Ensure readiness for the monthly portfolio review meetings and any reports are submitted to credit in time.
- Ensure all loans are properly tracked under right employer codes and address the ungrouped/wrongly grouped loans from proper tracking.
- Advice business on companies which exhibit high risk policies and practices hence control and manage risk.
Service
- Visit key companies to identify their needs, receive feedback and provide appropriate solutions within our value proposition
- Escalate service issues within companies in the allocated portfolio (i.e. salary delays, double deductions, wrong profiling, interest rates) to the appropriate departments
- Continuously monitor the performance of the companies for timely management of credit limits, expirations and renewals
Qualifications, Skills and Experience:
- Bachelor of Commerce /BBA/Marketing or a Business related degree from a reputable University.
Additional Requirements/Competencies
- At least 4 years’ practical sales and credit experience with proven results
- Management experience of individual projects and project portfolio ideally working with Financial Services.
- Strong interpersonal skills and a good team player.
- Good business acumen
- Great leadership and Communication skills
- Willingness to travel for stakeholder meetings, regulatory consultations, and operational reviews as needed.
- High ethical standards and a commitment to the values of the Bank.
- Utmost professional integrity.
How to Apply:
All candidates who wish to join Bank of Africa should apply online at the link below.
Deadline: 22nd September 2025
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 48