Job Title: Profile Management Officer (Fresher Jobs)
Organisation: NCBA Bank Uganda
Duty Station: Kampala, Uganda
About Organisation:
NCBA Bank Uganda Limited, is a commercial bank in Uganda. It is one of the commercial banks licensed by the Bank of Uganda, the country’s central bank and national banking regulator.
Job Summary: The role holder has the principal responsibility of managing user access to bank systems within NCBA Rwanda Bank Plc. The officer handles end user requirements on a daily basis, including user profile maintenance, troubleshooting and training of users.
- The officer conducts quarterly systems review contributing to bank risk management process by ensuring access controls in the system corresponds to risk management objective.
- Additionally, the officer resolves customer complaints and issues related to User Profile management.
Key Duties and Responsibilities:
- New User Creation – The officer is responsible for on- boarding staff in NCBAR on the various systems after confirming with the respective human resource office.
- Reset passwords for users including guiding users and, troubleshooting where there are challenges with self- resets.
- Amend user profiles by ensuring the privileges assigned are correct and all approvals are in place.
- Disable / delete user profiles when on leave or when they exit the bank.
- Extend user login times when a user is working during the restricted hours in the system to ensure business continuity
- Carry out proactive systems review of user profiles
- Attend meetings for new system deployments and conduct tests to ensure the systems work efficiently while observing all system-embedded controls
- Review and advise on any risks within the department
- Adhere to the SLAs set for all tasks in the unit.
- Constantly and consistently exceed customer expectations by being responsive, driven and timely in resolving user’s tickets and updating where problems are being encountered during the process.
Qualifications, Skills and Experience:
- University Degree preferably a graduate Business administration, ICT or any other Related background and skills.
- Computer Literate – advanced Skills.
Professional:
- A good understanding of all core processes and knowledge of regulatory requirements.
- Professional Banking qualifications.
Desired work experience:
- A minimum of 2 years work experience in financial sector with experience in:
- General system Banking operations
- Experience of a service environment
- Knowledge of regulatory and statutory requirements
- Job Dimensions
- NCBA Bank Core Value Behaviours
Technical Competencies
- Banking Knowledge
- IT Skills / Knowledge
- Results Orientation/ Passion (35%)
Behavioral Competencies
- Adaptability and Change Orientation
- Interpersonal Skills
- Leadership
- Oral Communication Skills
- Problem Solving & Analysis
- Written Communication Skills
How to Apply:
If you believe you meet the requirements as noted above, please forward your application to the link below:
NB: Only short-listed candidates will be contacted.
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: no experience required