Job Title: Product Support Executive
Organisation: Airtel Uganda
Duty Station: Kampala, Uganda
About Organisation:
Airtel was launched in Uganda in 1995 and is Uganda’s most innovative mobile phone operator, which has introduced many “firsts” in the telecommunication sector such as: Pre-paid plans, Post-paid plans, International roaming, Dedicated customer care, One rate to all networks, Fax and Data, Call forwarding, Per second billing, Freedom Forever and Mobile Top up. Airtel Uganda Limited is the country’s fastest growing telecom company, and a subsidiary of Bharti Airtel Limited – a leading global telecommunications company with operations in 16 countries across Asia and Africa.
Key Duties and Responsibilities:
- Handle all Channel partners queries relating to disbursements, collections and receipt of funds.
- Support in the development and review of Airtel Money processes and procedures relating to Corporate and subscriber segments.
- Process Pin rests and SIM swap requests for partners and channel partners management including but not limited to account barring, account unlock, pin reset, password reset and IP modification.
- Initiate static data modification in the Airtel Money ecosystem upon validation.
- Timely Creation and set up of partners and subscribers upon submission of valid and compliant requests.
- Ambiguous settlement for all transactions that remain single sided after end of business day processing.
- Churn management in collaboration with the provisioning team and AM business intelligence team.
- Corporate and subscriber reversal for offnet and onnet transactions within set service level agreements and compliance parameters.
- Corporate statement generation upon valid request submissions.
- Quarterly interest payment processing in collaboration with compliance, finance and legal teams.
- Fraud control tools management e.g. SAS, RACE alert management.
- Customer complaint and failure analysis, interpretation and proposal to management for improvements.
- Adherence to internal policies and procedures.
- Highlighting of fraud or any abnormal behaviour.
- Reporting.
Qualifications, Skills and Experience:
- Bachelor’s degree in economics/ Business/ Social studies/ commerce or related field.
- Post Graduate qualification in Business, commercial/banking field will be an added advantage.
- A minimum of 2 year of experience in customer service, commercial or Business Development, and relationship management.
Skills critical to the role:
- Good communication and people skills.
- Understanding of the market.
- Strong analytical and data interpretation skills.
- Leadership skills.
- Excellent verbal and written communication, organizational and interpersonal skills.
- Ability to work effectively under time constraints and deliver results by critical deadlines.
- High levels of integrity.
- Analytical and Problem-Solving Skills.
How to Apply:
All interested candidates are invited to submit their applications online at the link below.
Deadline: 12th September 2025
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 24