Job Title: Key Account Manager – Modern Trade
Organisation: Unilever
Duty Station: Kampala, Uganda
About Organisation:
Unilever is an Anglo–Dutch multinational consumer goods company co-headquartered in London, England and Rotterdam, The Netherlands. Its products include food, beverages, cleaning agents and personal care products. It is the world’s third-largest consumer goods company measured by 2012 revenue, after Procter & Gamble and Nestlé. One of the oldest multinational companies, its products are available in around 190 countries. Unilever celebrated its 85th anniversary year of business in 2014.
Job Summary: The Key Account Manager should be passionate about building and maintaining strong customer relationships, developing customer growth strategies, data driven decision-making, and have a strong desire to learn and grow in the field of customer and account management. As a Key Account Manager, your primary responsibilities will include cultivating and maintaining strong relationships with our customers and driving triple-win growth. You’ll also play a crucial role in strategically enhancing our business by bringing the voice of the customer and the consumer to all discussions, collaborating with internal teams, and ensuring timely delivery of products and services to meet shoppers’ needs.
Job Purpose
As a Key Account Manager, your primary responsibilities will include cultivating and maintaining strong relationships with our customers and driving triple-win growth. You’ll also play a crucial role in strategically enhancing our business by bringing the voice of the customer and the consumer to all discussions, collaborating with internal teams, and ensuring timely delivery of products and services to meet shoppershoppers’ needs.
If you are passionate about building and maintaining strong customer relationships, developing customer growth strategies, data driven decision-making, and have a strong desire to learn and grow in the field of customer and account management. then this role is just for you.
Key Duties and Responsibilities:
- Develop and execute a customer strategy and business plan with a strong collaboration of his/her team.
- Responsible for the achievement of turnover and the P&L of his/her customers for the category as well as for the implementation and the optimization of the category strategies within the customer.
- Work in close collaboration with the Marketing team for the category input, and with customer strategy and planning for the customer/channel plan.
- Develop an optimal integrated promo plan (incl. selling the plan to the customer) and manage promo investments.
- Close the deal with the customer by negotiating the trade terms, trade funding, and counterparts according to the strategy on all categories.
- Prepare detailed analyses on projects, NPDs or on any sales data to bring data-driven decision making alive.
- Monitor customer performance by tracking customer business performance (both primary sell-in and till sales sell-out) and market share for all categories and support collecting market insights.
- Strong liaison with internal business support from Marketing, Customer Strategy and Planning and related functions to ensure smooth and efficient operations to support the business and customer growth plan.
Qualifications, Skills and Experience:
- A degree from a reputable college or university.
- 3- 4 years in customer management or key account/Modern trade management.
- Strong planning and analytical skills.
- Innovation mindset
- At least 4 years in a customer-facing role, managing tier 1 supermarkets.
Skills
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Experience in merchandising and in-store execution
- Experience in joint business planning and customer partnerhips
- Shopper marketing exposure
- Proficiency in Microsoft Office Suite, especially Excel.
- Leadership
- Demonstrates curiosity and a growth mindset. Collaborates effectively across teams and functions. Takes initiative and ownership of assigned tasks. Build empathy and rapport with internal and external stakeholders. Humility to have your head up, looking around to interpret evidence and data smartly and spot issues and opportunities.
- Critical SOL (Standards of Leadership) Behaviors
- PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.
- PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.
- TALENT CATALYST: Invests in people – coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.
- PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
- CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.
- BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.
How to Apply:
All candidates who wish to join Unilever in this capacity should apply online at the link below.
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 36