Job Title: ICT Manager
Organisation: Banana Industrial Research and Development Centre (BIRDC)
Duty Station: Kampala, Uganda
About Organisation:
The Presidential Initiative on Banana Industrial Development (PIBID) whose successor entity Banana Industrial Research and Development Centre (BIRDC), was
incorporated as a Company Limited by Guarantee on 15th August 2019, is guided by its Mission to be the centre of excellence for farmer-focused banana industrial development through strategic public-private partnerships and its Vision of becoming a state-of-the-art banana research, development, and competitive business centre for value-added products by FY2025/26.
Job Summary: To provide leadership and management in the provision of ICT Service Delivery, Information Governance, and Business Transformation teams to ensure they have the requisite skills and resources to provide a fast and professional service to the organisation and our users; develop and overseeing the ICT strategy and promote business development and improvement in line with the Entity’s core objectives and priorities and ensure that the necessary frameworks and standards exist for the entire ICT Services, and information governance controls and procedures are aligned to data protection laws
Key Duties and Responsibilities:
- To lead and manage in the ICT Service delivery function and resources including; Service Desk, Network Infrastructure, Physical Assets, Security of the Network / Environment, Surveillance equipment and monitoring services. To manage physical ICT assets over all sites covering the extent of the borough. Ensuring conflicting priorities are managed effectively whilst maintaining appropriate service levels.
- To lead and manage the Information & Quality Management function and resources, assuring the protection, integrity and retention of the entity’s data and information assets ensuring legal compliance.
- To develop the supply and distribution of information (Business Intelligence) to improve decision-making.
- Sourcing, managing and exploiting internal and external information to meet the requirements of the entity.
- To lead and manage the Business Transformation function and resources, managing the entity’s change programmes and to lead on transforming entity wide business processes, the creation and redesign of systems and setting precedents to achieve significant and realisable efficiency gains.
- To lead and manage the Systems Development function and resources, establishing and enforcing site standards. Creating technical specifications, designing solutions and responsible for innovative and bespoke software development to support the implementation of services.
- To maintain legal compliance through managing the appropriate Licensing of all Software.
- Oversee and assist in the development of surveillance technology across all service areas.
- Develop, manage and oversee ICT systems and Surveillance maintenance agreements and contractual terms with suppliers. To lead on proactively
- seeking service improvements with third parties where needed and take action to eradicate unacceptable levels of service through commercial negotiation.
- Undertake account management role for ICT ensuring ICT is aligned with the business through strategic and tactical management of the service. Build relationships with senior management and members to ensure support is obtained for ICT initiatives k) To lead and manage Change Control throughout ICT, Information Management, Produce relevant departmental reports, operational statistics & KPI’s ensuring ICT Service Delivery, Information Governance, Development, and Business Transformation achieve their performance targets.
- Define the ICT Strategy advising the business on technical direction and best practice operation. Develop supporting Strategies, Policies, Procedures and Guidelines to enable and support ICT, GIS, Information Governance, Development, Business Transformation and Project Management. m) Construct the annual Business Transformation Programme and oversee delivery by efficiently managing the ICT, GIS, Development, Information Management and Business Transformation resources.
Qualifications, Skills and Experience:
- An honors degree in Information Technology, computer science, computer engineering and other relevant courses from a recognized University
- Professional certification such as ITIL, MCSE, CCDP, or equivalent will be an added advantage.
- Advanced degree qualifications in Computer Science, Computer Engineering.
- Membership with IT/ICT professional body.
Work Experience
- A minimum of 5 years’ experience in ICT three of which should have been served at senior level in a large organization.
- Demonstrated working experience in managing an organization/business unit with diverse professions.
- Demonstrated knowledge and experience in investigative skills.
Skills/Competencies/Attributes
- Proven leadership skills
- Team building and developing subordinates.
- Excellent interpersonal skills
- Excellent oral and written communication skills.
- Strategic and conceptual ability.
- Proven ability of multitasking and meeting timelines.
- High degree of integrity and confidentiality.
How to Apply:
Apply today by emailing your credentials / Curriculum vitae to [email protected]
Deadline: 13th October 2025
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 60