Job Title: Head of Operations – Insurance
Organisation: Aldelia Limited
Duty Station: Kampala, Uganda
About Organisation:
Aldelia is a global leading human resources company founded in 2005 and specialised in recruitment, outsourcing and payroll management services to blue-chip multinationals and fast-growing SMEs. The group operates in more than 30 countries across all industries and disciplines on four continents. Our mission is to create a better future for people by delivering compliant, world-class and innovative HR solutions to the companies and communities we serve.
Job Summary: We are seeking an experienced Operations Manager to oversee the daily operations of the brokerage firm. The ideal candidate will have a strong background in operations management within the insurance sector, excellent leadership skills, and a commitment to compliance and strategic growth.
Key Duties and Responsibilities:
- Oversee day-to-day operations, ensuring alignment with company objectives and efficient delivery of insurance services.
- Ensure procedures comply with IRA guidelines while maintaining strong relationships with regulators and governing bodies.
- Develop, formulate, and implement business strategies that align with group goals, leveraging in-depth market and industry knowledge.
- Establish performance targets, conduct regular appraisals of operations, and assess policies for continuous improvement.
- Achieve operational results in line with annual budgets and monitor key performance indicators.
- Develop, execute, and monitor strategies for sales teams to drive growth and revenue.
- Proactively build and manage relationships with clients, focusing on large corporate accounts and employing effective sales techniques.
- Develop and sustain strategic partnerships with clients, insurance companies, and underwriters, negotiating beneficial terms.
- Service large corporate clients and actively engage in sales techniques.
Qualifications, Skills and Experience:
- Bachelor’s degree in business administration, Operations Management, or a related field; knowing that a master’s degree is a plus.
- CII qualification or equivalent is desirable.
- Minimum of 5 years of experience in the insurance sector. The ideal candidate should be motivated, innovative, eager to drive change in a fast-paced environment and have a strong understanding of the insurance industry (all lines of business / general and life)
- Excellent public relations skills, with the ability to build and maintain strong relationships with clients, regulators, and industry partners.
- Proven leadership and team management skills.
- Must have a valid driver’s license and a personal vehicle for business travel
How to Apply:
All candidates should send their applications online at the link below.
Deadline: 18th September 2025
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 60