Job Title: Head of MFS Solution and Technology
Organisation: Ericsson
Duty Station: Kampala, Uganda
About Organisation:
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
Job Summary: We seek a customer-focused leader with strong experience in team leadership, solution design, and service delivery. You will lead a team of MFS Solution Architects and Cloud experts to roll out EWP and oversee application development. You’ll also serve as a member of the Head of MFS Service Delivery Leadership Team.
Key Duties and Responsibilities:
- Own contractual scope and solution requirements.
- Establish and execute a technical design authority model per MFS best practices.
- Align product roadmap and strategy with customer needs.
- Act as escalation point for deployment projects around design and integration.
- Ensure quality assurance for deliverables from Solution Architects and Business Analysts.
- Develop team capabilities and lead by example in compliance, ethics, and leadership.
- Support recruitment of top FinTech talent, ensuring diversity.
- Oversee delivery execution per contracts, KPIs, SLAs, and targets.
- Manage Work Level Agreements, Service Level Agreements, and customer escalations.
- Promote consultative approaches, adapt ways of working to local customs in line with Code of Conduct and OHS standards.
- Build productive teams, guarantee business continuity, and ensure customer satisfaction.
- Maintain financial, quality, OHS, and performance measurement systems.
- Participate in customer meetings and nurture long-term relationships.
- Identify and implement best practices, lead improvement programs, and leverage internal/external networks.
- Ensure adherence to global processes, methods, and tools.
- Drive strategy development, address performance barriers, and manage change.
- Promote standardization and reuse across MFS program verticals.
Qualifications, Skills and Experience:
- 10–15 years in leadership roles within telecom and/or ICT.
- 5+ years in FinTech as a technology partner for major telecom operators.
- Hands-on experience with Ericsson Wallet Platform is a plus.
- Experience with Continuous Integration/Continuous Deployment.
- Customer-first, result-oriented mindset.
- Proven ability to lead cross-cultural, cross-functional teams and create synergies.
- Resilient in stressful and ambiguous situations.
- Flexibility to work across diverse delivery units (complexity, maturity, scale).
- Analytical skills to identify trends, inefficiencies, and opportunities.
- Strong understanding of Ericsson’s Business Process, Financial, and Delivery models.
- Solid business, operational, and financial acumen.
- Expertise in resource planning and talent development.
- University degree in Technology or Economics; MSc, MBA, or equivalent preferred.
How to Apply:
All candidates should apply online at the link below.
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 120