Job Title: Head, Business Management
Organisation: M-KOPA
Duty Station: Kampala, Uganda
About Organisation:
The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
Job Summary: We are looking for a Head of Business Management to join our General Management Team in Uganda as we scale up and drive digital and financial inclusion across our markets.
The Head of Business Management serves as a senior strategic partner to the General Manager and departmental leaders, driving business transformation across all key functions. This senior leadership role combines strategic oversight with hands-on operational expertise, leading high-impact transformation initiatives while erving as an incubator for new business lines and verticals.
Key Duties and Responsibilities:
Strategic Business Support
- Serve as strategic partner to the General Manager on business-critical initiatives and transformation projects
- Manage local business relationships (like MNOs, OEMs, Retention DFS) that are revenue drivers; Review partnership performance; And address operational partnership issues.
- Monitor marketing performance and ensure alignment with acquisition and retention objectives; Review marketing activities and ensure brand consistency across channels
- Lead market-wide business intelligence and analytics initiatives, developing comprehensive dashboards and KPI frameworks
- Drive data-driven decision making through advanced analytics, performance modeling, and predictive insights
- Provide interim senior leadership during transitions, organizational changes, or strategic pivots
Cross-Functional Operational Excellence & Performance Optimization
- Partner with department heads to design and implement comprehensive solutions for operational challenges and performance optimization
- Lead analytics and pricing optimization strategies to drive revenue management and business intelligence capabilities
- Lead regional implementation and monitoring of fraud prevention strategies in coordination with global Center of Excellence
- Optimize cross-functional processes and eliminate operational silos to enhance overall business performance
Project Leadership & Innovation Incubation
- Manage critical strategic projects including new product/financial services launches and market expansion initiatives
- Lead incubation and development of new business lines and revenue verticals for the local operations
- Own complex transformation projects and business innovation initiatives requiring senior-level stakeholder management
- Drive innovation strategy, new revenue stream development, and change management at the senior leadership level
Qualifications, Skills and Experience:
- Bachelor’s degree in business administration, Operations, Project Management, or related field
- 7-10 years of progressive experience in senior management, transformation, or general management roles
- Strong background in business intelligence, analytics, and data-driven decision making
- Proven track record leading large-scale business transformation and operational excellence initiatives
- Experience in new business development, product incubation, or strategic project management
- Track record of driving results in fast-paced, customer-centric environments
- Excellent communication and leadership skills
Key Competencies
- Senior-level strategic thinking with strong execution capabilities
- Business transformation and operational excellence expertise at enterprise scale
- Executive presence and ability to influence and lead at all organizational levels
- Advanced commercial acumen with revenue optimization experience
- Change leadership and complex program management at senior leadership level
How to Apply:
If you are ready to make a difference and drive financial excellence in a dynamic and innovative environment, we want to hear from you!
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 84