Job Title: Engineer – IN VAS Operations
Organisation: MTN Uganda
Duty Station: Kampala, Uganda
About Organisation:
MTN Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary: Support the operation and maintenance of the Charging system nodes, CIS and VAS nodes to ensure a fault free operation and maximum Service availability and Quality through regular proactive maintenance tasks and close Network and Systems monitoring.
MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.
Key Duties and Responsibilities:
- Support the operation of Class-A platforms including Charging System, CIS and Messaging (USSD and SMS)
- Second Line escalation point for faults on the IN, CIS and VAS Nodes.
- Support upgrades on the CIS, Charging system and Value Added Service Platforms and ensure System documentation resulting from upgrades.
- Initiate Customer Service Requests with vendors in regard to faults on CIS, Charging system VAS Platforms and follow up to resolution
- Ensure daily and weekly backups run successfully
- Closure of tickets and requests in Service Now
- Maintain and improve inhouse system monitoring tools.
- Provide Technical Expertise on CIS, IN and VAS in regard to Risk Management and Revenue Assurance as well as attend to Audit items raised by Internal and External Auditors.
- Ensure CIS, IN and VAS Node Uptime and proper system functionality to support key products and services such as Mobile Money, Voice and Data Bundles, Mobile Banking…..etc
Key Performance Areas
- Charging System, CIS and Value Added Service Infrastructure Availability at 99.99%.
- Timely Resolution of Faults on the CS, CIS and VAS systems
- Daily System Backup success rate of 100%
- In-house tool enhancements (At least one per quarter)
Qualifications, Skills and Experience:
- Bachelor’s Degree in IT, Electrical, Electronic or Telecom Engineering or related discipline.
Work Experience
- Minimum of 2 years’ Experience
- Experience in Unix/ Linux System administration, scripting and database administration.
- Exposure to GSM Network management processes, procedures and activities.
- Experience working with Charging systems, SMSC and USSD Technology.
Competencies
- Quick and gives attention to details
- Good communicator with great interpersonal skills
- Must be a team player with a good team spirit and willingness to learn
- Must be willing to work long hours when called upon, and with a CAN-DO attitude
- Ability to work unsupervised
- Ability to do shift work
How to Apply:
All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.
Deadline: 8th September 2025
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 24