Job Title: Customer Service Executive (Fresher Jobs)
Organisation: Mukwano Industries
Duty Station: Kampala, Uganda
Job Ref. No. MIUL/CSE/09/25/KLA
About Organisation:
The Mukwano Group of Companies is the leading manufacturer of Fast Moving Consumer Goods (FMCG) in the Great Lakes region, producing a wide range of market leader brands in soaps, edible cooking oils and fats, detergents, beverages, personal care products and plastics.
Key Duties and Responsibilities:
- Analyze and check all customer orders provided by sales section.
- Coordinate with the manufacturing department on products required.
- Generate customer sales orders and ensure timely loading processes.
- Ensuring accurate and timely billing of customer orders.
- Coordinating with Merchandisers about SELF stock status and replenishment.
- Take custody of keeping and filling all records confidentially.
- Oversee data entry in the enterprise resource application database.
- Engage with Customers at Store to ensure maximum Sales Offtake.
- Execute all administrative roles related to the job accordingly.
- Prepare daily and weekly activity / stock reports for submission to the Outlet Sales Manager.
- Make customer invoices and print customer orders in outlet.
- Any other duties assigned by the Outlet Sales Manager.
Qualifications, Skills and Experience:
- Minimum of a Diploma in Commerce, Business Administration, Marketing or any other related field.
- At least 2 years customer care experience especially in retail, FMCG or manufacturing sectors.
Skills & Professional Attributes Required
- Computer literate.
- Excellent customer service skills.
- Excellent interpersonal and communication skills.
- Enjoy rapport building and customer interaction.
- Professionalism and confident.
- Target driven and self-motivated.
- Strong persuasive skills.
- Able to work in a highly dynamic environment and able to multi-task
How to Apply:
If finding & hiring great talent excites you, we would like to get into a conversation with you. Interested candidates should send their Cover letter, CV and Academic documents to [email protected] stating the Job Ref No. in the subject line. All attachments should be submitted as a single PDF document.
Deadline: 17th September 2025
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Level of Education: Diploma, Associate’s Degree
Work Hours: 8
Experience in Months: 24