Job Title: CRM Executive
Organisation: Aircom Group
Duty Station: Kampala, Uganda
About Organisation:
Aircom Group evolved since 2010 with the sole purpose of providing business-competitive advantages to our customers by providing world leading, unique and best information technology and network communication solutions along with the products distribution in this domain across India, Uganda, Tanzania, Kenya and Dubai.
Job Summary: To manage and develop strong, long-term relationships with key clients, ensure high levels of customer satisfaction, and drive customer retention and loyalty.
Key Duties and Responsibilities:
- Client Relationship Management: Serve as the main point of contact for a portfolio of key clients, addressing their needs and resolving issues promptly.
- Customer Retention: Develop and implement strategies to improve customer retention rates and reduce churn.
- Upselling/Cross-selling: Identify opportunities to grow business within existing accounts by introducing new products or services.
- Feedback Management: Gather and analyze customer feedback to inform product development and improve service delivery.
- CRM System Management: Utilize the CRM software (e.g., Salesforce, HubSpot) to track interactions, manage accounts, and generate reports on customer activity and sales pipelines.
- Collaboration: Work closely with the sales and technical teams to ensure a seamless customer experience.
Qualifications, Skills and Experience:
- Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
- 3-5 years of experience in a customer-facing role, such as account management, customer success, or sales.
- Exceptional communication, presentation, and client-facing skills.
- Proficiency in using CRM software.
- Strong analytical skills to interpret customer data.
How to Apply:
Send your CV to [email protected]
Deadline: 25th September 2025
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 36