Job Title: CRB Officer
Organisation: Tropical Bank
Duty Station: Kampala, Uganda
About Organisation:
Tropical Bank was established in 1973 under the name Libyan Arab Uganda Bank for Foreign Trade and Development. Tropical Bank Limited is jointly owned by the Governments of the Republic of Uganda 0.03% and the Libyan Foreign Bank (LFB) 99.97% of Paid-up Capital. The Bank provides professional and personalized commercial banking services to various sectors of the economy including financial support to Parastatals, Corporates, Small and Medium Enterprises, Individuals, and Non-Governmental Organisations.
Job Summary: Implement the security strategy of the bank to ensure the safety and security of the bank’s assets, employees, and customers.
Key Duties and Responsibilities:
- Provide Regular guidance and training to all staff involved in the sharing and using of credit data through the Credit Reference Bureau.
- Coordinate and assist in resolving all disputes/queries from clients and the Bureaus regarding wrong data submitted to the CRB – forward responses to the Senior CRB Officer for review and onward communication to the Bureaus.
- Receive invoices and process timely payments to the CRB service providers to avoid penalties and ensures the smooth operation of our credit data management.
- Close all paid-off credit facilities, extraction, and weekly circulation of reports.
- Take remedial action for all Pending Accounts on the Bureaus.
- Analyze input and output CRB files to identify data gaps and follow up on data correction by branches.
- Remain updated on changes in regulations and ensure the bank’s credit reporting practices align with current standards.
- Identify aspects in processes and systems that can affect the data quality and raise these aspects with the senior CRB officer for resolution.
- Resolve issues raised by branches and CRB related to the credit reference process.
- Meet the bank’s expected service standards.
- Perform monthly reconciliations to make payments to service providers.
- Create new users and track the user database on the Credit Reference Bureau.
- Handle opening new loan accounts and any other account-related issues.
- Ensure CRB data files and other documents are filed and locked appropriately.
Financial Responsibility
- Responsible for the individual CRB Budget and targets
Qualifications, Skills and Experience:
- Bachelor’s Degree in Business Administration, Finance, Accounting, or a related field.
Skills & Experience
- Experience in banking is an added advantage.
Business Behaviours
- Excellent communication and presentation skills.
- High ethical standards and integrity.
- Neutrality and independence of judgment
- Problem-solving abilities.
- Proficiency in English Language and any other local language, preferably Luganda
How to Apply:
If you meet the above requirements, please submit your application online by sending a cover letter, a detailed CV, and copies of relevant academic and professional certificates to the following email address: [email protected]
Deadline: 2nd October 2025
Note:
- Tropical Bank Limited is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, national origin or disability status
- Only shortlisted candidates will be contacted.
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: no experience required