Job Title: Clearing and Forwarding Manager
Organisation: Africa Global Logistics
Duty Station: Kampala, Uganda
About Organisation:
AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. Connecting the number 1 integrated logistics network in Africa AGL, to the global maritime transport leader MSC, can accelerate the logistical transformation of the continent.
Job Summary: As the Clearing and Forwarding Manager, you will spearhead the strategic management of a diverse client portfolio—driving sustainable growth, maximizing profitability, and delivering exceptional service. You will oversee end-to-end freight processes, enhance operational efficiency, maintain regulatory compliance, and uphold the highest standards of client satisfaction.
In this role, you will provide strategic oversight of our logistics operations, ensuring seamless service delivery across sea and air freight channels. Working closely with internal teams, regulatory bodies, and clients, you will champion cost-effective and compliant solutions while strengthening long-term client relationships.
- Sea freight Import: Streamline processes for timely and compliant clearance of goods.
- Sea freight Export: Optimize operations to consistently meet customer needs while maintaining regulatory compliance.
- Airfreight: Manage expedited shipments with a focus on efficiency, cost control, and service excellence.
- At AGL, our C&F team works hand in hand with internal colleagues and external partners including clients, transporters, subcontractors, and government agencies to provide timely, reliable, and cost-effective logistics solutions. This collaboration supports our commitment to operational excellence and customer success.
Key Duties and Responsibilities:
- Lead and mentor a team, setting performance goals and developing staff capabilities.
- Streamline and oversee import/export processes to ensure timely, compliant clearance and delivery of goods.
- Develop and update SOPs in collaboration with QHSE to maintain quality and compliance.
- Manage client portfolios, ensuring service quality, adherence to contracts, and profitability.
- Collaborate with Sales and Finance on quotations, pricing, and credit control.
- Oversee subcontractor relationships, monitoring performance and service quality.
- Drive achievement of departmental budget targets and quality KPIs.
- Identify and mitigate operational risks, ensuring accurate reporting and continuous improvement.
Qualifications, Skills and Experience:
- Bachelor’s degree in Logistics, Business Administration, or Procurement.
- Minimum 10 years’ experience in clearing and forwarding, with 5+ years in a managerial role.
- Strong knowledge of sea freight and airfreight operations, customs compliance, and client portfolio management.
- Proficiency in Microsoft Office; experience with logistics software (PowerBI, TMS, Way, or similar) preferred.
- Proven leadership, people management, and problem-solving skills.
- Excellent communication skills with the ability to build strong internal and external relationships.
Personal Qualities
- Highly organized and detail oriented.
- A collaborative leader and proactive self-starter.
- Strong problem-solver with a focus on continuous improvement.
- Able to inspire, unify, and lead teams towards common objectives.
How to Apply:
All candidates should apply online at the link below.
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 60