Job Title: Branch Manager – Central Office
Organisation: CIC General Insurance Uganda
Duty Station: Kampala, Uganda
About Organisation:
CIC General Insurance Uganda Limited is a subsidiary company of CIC Insurance Group from Nairobi, Kenya that is owned 75% by co-operatives and 25% by individual shareholders. CIC General Insurance (U) is a joint venture of CIC Kenya and the Co-operative movement in Uganda. The company is fully incorporated and licensed to transact General Insurance business. In addition to the General policies available for institutions, corporate, individual and all categories of entities, the Company serves all Co-operative Societies in Uganda along the Co-operative Model.
Job Summary: To generate revenue for the company, increase visibility and presence within the specified geographical area. To create strong stakeholders’ value through overseeing efficient utilization of available resources and ensure customer focus across the region.
Key Duties and Responsibilities:
Revenue generation and growth in all business lines
- Develop and implement effective strategies and initiatives to generate revenue at the branch.
- To formulate and implement pipelines management systems and ensure their control and periodic reviews
- Increase quotation conversion rates through targeted sales strategies and follow-ups that are tracked weekly
- Ensure 85% renewal retention rate for all business lines by maintaining customer loyalty through service improvements
Onboard new Intermediaries to grow business
- Open up new markets and distribution channels e.g. local check offs for Ordinary Life
- Ensure prudent underwriting and proactive claims oversight to sustain acceptable loss ratios in line with company standards.
- Enhance Product portfolio diversification through cross-selling and upselling
- Raise the company’s profile and enhance its visibility by positioning it strategically within the region for a bigger market share.
- Strategic lobbying and negotiation for tender businesses
- Lead branch-level market intelligence gathering and coordinate competitive quotation inputs to support timely and well-informed underwriting decisions for tenders and non-tender business.
- Support marketers in the presentations and other logistics to deliver business.
Salesforce effectiveness
- Provide leadership and support to the staff, sales and marketing team by driving the implementation of the corporate strategy, through training and motivation to achieve the organizational objectives
- Ensure bi-weekly morning huddles and pipeline management discussions for all producers in the branch
- Ensure product training to Financial advisors, Marketing Executives, BSO, wealth advisors and underwriters
- Inculcate a high performing culture to the branch sales teams through mentoring and guidance
- Performance review and strategy meeting with producers to monitor progress
Business processes
- Consistently monitor and provide market intelligence reports and identify potential for both business acquisition and strategic planning
- Collaborate in product development for customized products to suit particular regional needs
- Prepare regular and periodic reports to management that provide the overall strategic performance of the department-topline and bottom line
- Support the development of branch targets and strategic plans that align with corporate priorities and performance expectations
Planning for the branch budgets
- Conduct market activations and business promotions in liaison with PR team to increase brand visibility
- Efficient management of company resources
Enhance Stakeholders & Intermediary engagements
- Recruit, train and motivate intermediaries for business growth
- Organize and represent the company in all relevant forums e.g. cooperative societies AGMs, leader’s meetings and seminars
- Enhance relationships and engagements with Cooperative entities, Key clients, Agents & Brokers through visitations and communication
- Conduct planned intermediary training sessions and on need basis
- Identify and recommend strategic partnerships
- Review and recommend sponsorships
- Internal processes and customer service
- Make interventions in the branch to maintain the established customer service standards
- Developing and maintaining good working relationships with intermediaries and customers and delivering good customer service by responding swiftly to their queries and concerns.
- To oversee customer service delivery, maintenance and improvement of service standards in order to ensure customer satisfaction and retention.
- Administratively handling all the branch matters by acting as the CEO of the branch
- Assisting the regional manager as and when assigned roles
Policy & Compliance
- Ensure full credit control policy compliance
- Ensuring compliance with set underwriting guidelines and standards
- Ensure compliance with both internal and external regulatory requirements at the branch level e.g. local authority licensing etc.
- Support internal and external audits by providing necessary documentation.
Performance management and staff engagement
- Carry out performance appraisal, coaching and mentoring staff
Qualifications, Skills and Experience:
- Bachelor’s Degree in related field
- Professional Qualification Diploma in Insurance , ACII, CIM
- Relevant experience 6 years and above
- MBA
- Added advantage
CIC Insurance Values
CIC insurance Group is committed to providing excellent service, spur further growth and employees are required to align their behavior to the following core values as critical to driving their performance;
- Integrity- Be fair and transparent
- Dynamism- Be passionate and innovative
- Performance- Be efficient and results driven
- Co-operation- Live the Co-operative spirit
How to Apply:
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: [email protected] clearly indicating the position being applied for.
Deadline: 26th September 2025.
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 72