Job Title: Branch Cluster Operations Risk Manager
Organisation: Ecobank Uganda
Duty Station: Kampala, Uganda
About Organisation:
Ecobank Uganda Limited is the leading commercial bank offering wholesale, retail, transaction banking services and products to individuals, governments, financial institutions, multinationals, international organizations, medium and small enterprises.
Key Duties and Responsibilities:
Compliance and Regulatory Functions
- Ensure 100% compliance with Branch Operations, policies and procedures of the Bank.
- Ensure closure of Audit and Compliance findings in the Branch through collaborative partnerships with key stakeholders
- Develop and implement action plans for maintaining acceptable RAC score in all Branches.
- Participate and suggest process review to enhance exceptional operations in the Branches.
- Liaise with Risk, Audit and Compliance departments to identify potential areas of compliance vulnerability and risk, develop and implement corrective action plans for resolution within Branches.
- Ensure that Branches have well established and effective compliance and ethics programs, to prevent and detect violations of regulatory and internal policies and procedures.
- Champion and monitor effective cascading/staff training of all relevant regulatory requirements and internal policies and procedures within the Branches in accordance with the bank’s compliance strategy.
Risk Management:
- Track and improve compliance with regulatory requirements by implementing new policies and procedures, resulting in a 100% pass rate on all audits.
- Enforced regular maintenance and spot checks as well as quick follow-up on equipment or facility repairs which ensured smooth running of the branches
- Mitigate risks and build efficiencies by conducting frequent process reviews.
- Proposed corrective actions that meet challenges and leverage growth opportunities.
- Effectively managed vendor risk and updated management monthly on the status of the vendor performance.
Administrative
- Ensure consolidation of all Branch reports required in relation to stakeholder requirements.
- Ensure productivity reports in Branches are consolidated and ready for use when needed.
- Support the Branches organize and plan events (Team building, regional meetings etc)
People Management
- Manage and ensure implementation of training plan for Branches.
- Train Branch staff on products, policies and procedures
- Develop and implement a Leave tracker for all Branch staff.
- Identifying staffing needs and coordinating with your immediate supervisor and Human Resources department.
- Training to build competency, designing courses and conducting training where required.
- Support embed the succession bench strength on every branch.
Qualifications, Skills and Experience:
- Bachelor’s Degree in Business, Marketing or business-related disciplines from a recognized university.
- 5 years’ overall experience in banking, of which 2 years must be in a supervisory role.
- Good understanding of Ecobank products and services.
- Good understanding of the risk land scape.
- Excellent communications skills.
- Excellent customer service skills.
- Excellent interpersonal skills.
- Good knowledge of MS office suite
- Multiple branch management experience required
- High energy, results-oriented, and work well in a team environment
- Strong analytical, problem-solving, decision-making and financial management skills.
- Excellent interpersonal and networking skills, internally and externally.
- Cultural awareness
- Work with minimum supervision
- Demonstrate a good level of maturity
How to Apply:
All suitably qualified and interested candidates are encouraged to apply online at the link below.
Deadline: 24th September 2025
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 60