Job Title: Administrator – Billing (Fresher Jobs)
Organisation: MTN Uganda
Duty Station: Kampala, Uganda
About Organisation:
MTN Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary: To proactively work with tools and policies to prevent and mitigate potential revenue loss in MTN UGANDA’s postpaid client base. To assist the Billing Supervisor in timely and accurate execution of bill runs and the subsequent dispatch of the customer bills.
MTN Uganda Limited is an equal-opportunity employer and is seeking to recruit a competent individual to fill the following position.
Key Duties and Responsibilities:
- Assist the billing Supervisor in checking of the bills thereby identifying and eliminating any errors to ensure correct billing of all Post-Paid Customers.
- Using a pre-determined sample, detect report and follow up on bill errors for resolution by I.T department.
- To timely perform mid-month (mock) bill verifications aimed at ensuring that any major errors are detected, reported to I.T and fixed before month end.
- To timely resolve and provide feedback on Customer billing disputes, queries and inquiries.
- Support MTN’s overall Customer Management and quality initiatives by paying regular visits to key accounts and making outbound calls to survey bill quality.
- To manage and update Customers’ billing address data on the billing system thereby ensuring all clients have a proper billing address (physical and e-mail).
- Attend to returned (undelivered/bounced bills), ensure re-delivery and coordinate with credit controllers where reasons for non-delivery of bills are inactive or change of bill receiver’s email.
- Timely and accurate daily, weekly and monthly reporting to monitor performance.
Qualifications, Skills and Experience:
- Bachelor’s degree in Business Administration or any other relevant field.
Experience:
- 3 years’ experience in a service and business driven organization
- Telecommunication or service industry trends towards digitalization of invoicing products and billing solutions.
- Experience with data analytics and advanced excel.
Knowledge, Skills and Attributes:
- Strong work ethic and ability to work with minimal supervision
- Alertness to quality, attention to detail, flexible and able to handle stress
- Able to work within a team and work independently
- Sense of urgency necessary to meet goals, objectives and deadlines
- Computer proficiency
- Data analytics using MySQL, and pivot.
- Knowledge of advanced excel.
How to Apply:
All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.
Deadline: 8th September 2025
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 36