Job Title: Associate Registration and Identity Management Officer (UN Jobs)
Organisation: United Nations High Commissioner for Refugees (UNHCR)
Duty Station: Mbarara, Uganda
About US:
The Office of the United Nations High Commissioner for Refugees was established on December 14, 1950 by the United Nations General Assembly. UNHCR’s mandate under the Statute of the Office of the United Nations High Commissioner for Refugees is to lead and co-ordinate action for international protection to refugees; seek permanent solutions for the problems of refugees and safeguard refugee rights and well-being. UNHCR has an additional mandate concerning issues of statelessness, as it is given a designated role under Article 11 of the 1961 Convention on the Reduction of Statelessness.
Key Duties and Responsibilities: Under the supervision of Senior Protection Officer or his/her designated mandated representative(s), the UN Volunteer Associate Registration and identity Officer will:
- The IUNV Associate Registration Officer is expected to coordinate activities under Sub Office Mbarara with Office of the Prime Minister, in cooperation with Protection units under the area of Mbarara responsibility and Registration team at the Representative Office Kampala, that has oversight and support role. The IUNV will provide technical support to Field Offices, Settlements and Transits centers registration staff/volunteers and protection staff. The IUNV is expected to have proven strong technical expertise in Registration, Data Management and Information Management skills. S/he will be expected to:
- Oversee registration and identity management activities in the Sub-Office Mbarara area of responsibility, including ensuring biometric enrolment.
- Ensure that registration processes are inclusive and efficient, and take into consideration personal data protection needs of data subjects.
- ensure timely recording of vital events (births, marriages, deaths…) of refugees and asylum-seekers in proGres, the refugee registry
- Provide technical guidance, support and training to UNHCR staff, partners, and government counterparts on use of identity management system and tools.
- Monitor and evaluate registration activities to ensure quality and consistency as well conduct, on regular basis, the data quality assurance activities.
- Implement data quality control activities that contribute to fraud prevention and response mechanisms.
- Ensure identity data is fit-for-purpose to support protection interventions, case management, and delivery of assistance.
- Provide technical support to staff on planned registration and documentation, including continuous and new arrival registration, and identity management activities.
- Facilitate availability of quality data that support refugees’ access to services such as financial services, education and healthcare through trusted identity credentials.
- Enhance use of PRIMES tools, including proGres, BIMS, CashAssist and GDT for delivery of Protection and assistance services with accountability
- Strengthen collaboration and coordination with partners, including Office of the Prime Minister on refugee registration and documentations, service delivery, during regular and in emergency registration contexts.
- Prepare population statistics, as and when required on refugee trends and changes
- Conduct Information Management activities, including designing dashboards, designing/develop tools for mapping needs, assessments, surveys, and dashboards/reports.
- Perform other related duties as required];
Qualifications, Skills and Experience:
Age
- 18 – 80
Required experience
- 3 years
Nationality
- Candidate must be a national of a country other than the country of assignment.
- Assignment requirements
Relevant experience
- 3 years
Languages
- English, Level: Fluent, Desirable
Required education level
- Bachelor’s degree in Sociology, Political Science, Database Management, Business Analysis or Information Technology.;
Competencies and values
- Professionalism: demonstrated understanding of operations relevant to UNHCR; technical capabilities or knowledge relevant or transferrable to UNHCR procedures and rules; discretion, political sensitivity, diplomacy and tact to deal with clients; ability to apply good judgement; ability to liaise and coordinate with a range of different actors, especially in senior positions; where appropriate, high degree of autonomy, personal initiative and ability to take ownership; resourcefulness and willingness to accept wide responsibilities and ability to work independently under established procedures; ability to manage information objectively, accurately and confidentially; responsive and client-oriented;
- Integrity: demonstrate the values and ethical standards of the UN and UNHCR in daily activities and behaviours while acting without consideration of personal gains; resist undue political pressure in decision-making; stand by decisions that are in the organization’s interest even if they are unpopular; take prompt action in cases of unprofessional or unethical behaviour; does not abuse power or authority;
- Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; excellent interpersonal skills; ability to establish and maintain effective partnerships and harmonious working relations in a multi-cultural, multi-ethnic, mixed-gender environment with sensitivity and respect for diversity; sensitivity and adaptability to culture, gender, religion, nationality and age; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of UN operations; ability to achieve common goals and provide guidance or training to colleagues;
- Commitment to continuous learning: initiative and willingness to learn new skills and stay abreast of new developments in area of expertise; ability to adapt to changes in work environment.
- Planning and organizing: effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent projects/activities;
- Communication: proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions concisely; ability to make and defend recommendations; ability to communicate and empathize with staff (including national staff), military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; capacity to transfer information and knowledge to a wide range of different target groups;
- Flexibility: adaptability and ability to live and work in potentially hazardous and remote conditions, involving physical hardship and little comfort; to operate independently in austere environments for protracted periods; willingness to travel within the area of operations and to transfer to other duty stations within the area of operations as necessary;
- Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards UNHCR’s mission and vision, as well as to the UN Core Values.
- Skills and experience
- At least 2-3 years of professional work experience at the national and/or international level in refugee Registration and Identity Management, using UNHCR PRIMES or Information management and data visualization tools and applications,; experience with UNHCR refugees context is an asset, as is experience working in the UN or other international development organization;
- Excellent oral and written skills; excellent drafting, formulation, reporting skills;
- Accuracy and professionalism in document production, reporting and editing;
- Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development;
- Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel;
- Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment;
- Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines
- Sound security awareness
- Have affinity with or interest in refugee emergency, refugees and asylum system [experience working with Government or partners, agencies in Data protection principles and identity management systems, strong interpersonal and communication skills, ability to work in multicultural environment], volunteerism as a mechanism for durable development, and the UN System.
- Area(s) of expertise
- Communication, Administration, Information technology
- Driving license
- –
How to Apply:
All interested Ugandan nationals who wish to join the United Nations High Commissioner for Refugees (UNHCR) in the aforementioned capacity are encouraged to click on the link below and follow the application instructions after reviewing the job details.
Deadline: 9th September 2025
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