Job Title: Specialist – Fraud Manager
Organisation: MTN Uganda
Duty Station: Kampala, Uganda
About Organisation:
MTN Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary: MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following Position;
Key Duties and Responsibilities:
- Prepare and publish Opco reports / dashboard as per the agreed frequency and format for regular forensic checks
- Assist in preparation of incident based fraud reports
- Identify fraud indicators based on defined analysis and checkpoints to identify hidden trends and patterns requiring detailed forensic investigations
- Perform initial diagnosis for deviations noted, wherever in excess of set threshold limits
- Assist Fraud and RA Managers with respect to investigation support – validating evidence, documenting evidence, performing analysis as-asked, providing information as-requested
- Assists in performance of day to day fraud management operations
- Assist in periodic gross revenue risk assessment to establish Fraud Assessment plan for the period (activity calendar, frequency, criticality of reconciliations etc)
- Apply MTN Methodology for quantification of fraud scenarios and provide initial report to Fraud Manager for review and validation
- Coordinate with BRM on any specific incident based forensic requirements
- Comply with communication and confidentiality protocols for fraud related information
- Coordinate the implementation of corrective actions and preventive controls recommendations
- Design, test and implement controls.
- Participate and provide inputs in operational meetings as and when required
- Set up and manage adhoc meetings for day to day operational requirements as and when required
- Review performance metric dashboards prepared on various performance metrics and provide input to the manager.
- Participate and provide inputs in project status meetings
Key Performance Areas:
- Root cause analysis and remediation of subscriber related matters
- Controls validation and execution to minimise leakage opportunities
- Support for control gap closure, control quality and review for risk reduction
- Provide input into RAFM strategy in accordance with the overall MTN strategy
- Innovate and create new product or service solutions through the Process Design Authority (DA), as per revenue protection mandate
- Ongoing support of internal improvement roadmap to ensure a cycle of review and improvement exists within the team
- Quantification of the leakages realised from system and control failures
- Follow up with primary control on process development and or improvement for vulnerable areas for which no process is defined
Qualifications, Skills and Experience:
- Bachelor’s degree in Computer Science, Statistics, Economics, Finance and / or relevant field.
Experience:
- A minimum of 2 years work experience
- A good appreciation of telecommunications technology, products and systems.
- At least 1 year of working knowledge with internal control and governance systems and environments is essential
- At least 1 year of data analytics experience
Training/Certification:
- Preferable – CFE/CISA/CISM qualification
Skills/Competencies:
- Analytical
- Communication
- Data Interpretation
- Forensic
- Presentation
- Reporting
- Adaptable
- Communication
How to Apply:
All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.
Deadline: 1st September 2025
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 24