Job Title: Product Customer Support Manager
Organisation: Ecobank Uganda
Duty Station: Kampala, Uganda
About Organisation:
Ecobank Uganda Limited is the leading commercial bank offering wholesale, retail, transaction banking services and products to individuals, governments, financial institutions, multinationals, international organizations, medium and small enterprises.
Key Duties and Responsibilities:
- Channel Development & Implementation: Lead needs assessments, business case evaluations, and stakeholder coordination for new and existing channels.
- Client Onboarding & Support: Ensure smooth onboarding, training, and migration of clients to digital platforms.
- Technical Support: Provide first-level support and resolve issues related to electronic banking applications.
- Stakeholder Engagement: Collaborate with Sales, IT, Operations, Legal, Compliance, and other teams to ensure successful channel delivery.
- Customer Satisfaction: Drive proactive service delivery and manage client access metrics.
- Sales & Marketing Support: Assist in proposal development, marketing plans, and cross-selling opportunities.
- Risk & Compliance: Ensure proper controls and compliance in client access channels.
- Performance Tracking: Monitor usage statistics, financials, and implementation success.
Qualifications, Skills and Experience:
- Bachelor’s degree in Engineering, Business, Computing, Economics, or Marketing
- Master’s/MBA or professional accreditation is a plus
- Fluency in English and French preferred
Person Specification Knowledge & Experience
- 3–6 years in product development/management
- Strong client focus and strategic thinking
- Experience in treasury, cash management, and electronic banking
- Excellent communication, presentation, and relationship management skills
Skills
- Project management and interpersonal skills
- Commercial acumen and attention to detail
- Ability to work under pressure and meet deadlines
- Strong analytical and planning capabilities
- Attitude
- Can-do mindset, proactive, and adaptable
- Willingness to travel extensively
- Team-oriented with leadership qualities
How to Apply:
All suitably qualified and interested candidates are encouraged to apply online at the link below.
Deadline: 21st August 2025
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 36